User apprehensions and expectations in healthcare IS implementations

Bidragets oversatte titel: Tilbagehold og forventninger

Magnus Rotvit Perlt Hansen, Thomas Ejnefjäll

Publikation: KonferencebidragPaperForskningpeer review


We report on the initial findings from a qualitative user expectations study of a Patient Data Management System implementation in an Intensive Care Unit in a Swedish hospital. By drawing on grounded theory we take an open focus on the concepts of fears and beliefs and find that specifically the users’ stories of their expectations towards the implementation project seem to influence their apprehensions on similar terms as their existing experiences. The main theoretical contribution here is a framework showing that apprehensions are derived from not only past experience but also new expectations. We also contribute with the finding that uncertain aspects of users’ existing work practices lead to positively valued expectations. Practically, we argue that users’ certainties toward the IS implementation may actually lead to uncertainty in other areas and propose that further research should focus more in-depth on the directions of apprehensions.
Bidragets oversatte titelTilbagehold og forventninger
Antal sider15
StatusUdgivet - 2015
BegivenhedInformation systems research seminar in Scandinavia - Oulo, Oulo, Finland
Varighed: 7 aug. 201510 aug. 2015
Konferencens nummer: 38


KonferenceInformation systems research seminar in Scandinavia


  • Information systems
  • information technology
  • adoption
  • implementation
  • healthcare
  • expectations
  • apprehensions

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