The role of Customer Involvement in Library E-services

Ada Scupola, H. W. Nikolajsen

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning

    Abstract

    We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important in the process of e-service development. Our conclusion is that due to the immature technologies in use customers primarily contribute as users whereby their logged use or the feedback they provide inform the innovation process.
    OriginalsprogEngelsk
    TitelInformation Systems: People, Organizations, Institutions, and Technologies
    RedaktørerAlessandro D'Atri, Domenico Saccà
    Antal sider8
    Udgivelses stedBerlin Heidelberg
    ForlagPhysica-Verlag
    Publikationsdato2009
    Sider15-22
    ISBN (Trykt)978-3-7908-2147-5
    DOI
    StatusUdgivet - 2009

    Emneord

    • Innovation, open innovation, e-services, customer involvement

    Citer dette

    Scupola, A., & Nikolajsen, H. W. (2009). The role of Customer Involvement in Library E-services. I A. D'Atri, & D. Saccà (red.), Information Systems: People, Organizations, Institutions, and Technologies (s. 15-22). Physica-Verlag. https://doi.org/10.1007/978-3-7908-2148-2_3