The role of Customer Involvement in Library E-services

Ada Scupola; H. W. Nikolajsen

doi:10.1007/978-3-7908-2148-2_3

The role of Customer Involvement in Library E-services

Ada Scupola, H. W. Nikolajsen

Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning

Abstract

We investigate customer involvement in the development of e-service within research Libraries. By revisiting earlier research on innovation processes as well as newer research on new product and new service development we derive a conceptual model on different actors that are important in the process of e-service development. Our conclusion is that due to the immature technologies in use customers primarily contribute as users whereby their logged use or the feedback they provide inform the innovation process.

Originalsprog	Engelsk
Titel	Information Systems: People, Organizations, Institutions, and Technologies
Redaktører	Alessandro D'Atri, Domenico Saccà
Antal sider	8
Udgivelsessted	Berlin Heidelberg
Forlag	Physica-Verlag
Publikationsdato	2009
Sider	15-22
ISBN (Trykt)	978-3-7908-2147-5
DOI	https://doi.org/10.1007/978-3-7908-2148-2_3
Status	Udgivet - 2009

Emneord

Innovation
Open innovation
E-services
Customer Involvement

Link til dokument

10.1007/978-3-7908-2148-2_3

Citer dette

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