The potential of workshops versus blogs for user involvement in service innovation

Hanne Westh Nicolaisen, Flemming Sørensen, Ada Scupola

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study shows that the blog is efficient in giving the users voice whereas the mixed workshop method (involving users and employees) is particularly efficient at qualifying and further developing ideas. The findings suggest that methods for involving users in ideation should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.
OriginalsprogEngelsk
TidsskriftInternational Journal of e-Services and Mobile Applications
Vol/bind8
Udgave nummer4
ISSN1941-627X
DOI
StatusUdgivet - 2016

Citer dette

@article{e97fafb17c4948bfadc0138289a4a1da,
title = "The potential of workshops versus blogs for user involvement in service innovation",
abstract = "This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study shows that the blog is efficient in giving the users voice whereas the mixed workshop method (involving users and employees) is particularly efficient at qualifying and further developing ideas. The findings suggest that methods for involving users in ideation should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.",
author = "Nicolaisen, {Hanne Westh} and Flemming S{\o}rensen and Ada Scupola",
year = "2016",
doi = "10.4018/IJESMA.2016100101",
language = "English",
volume = "8",
journal = "International Journal of e-Services and Mobile Applications",
issn = "1941-627X",
publisher = "I G I Global",
number = "4",

}

The potential of workshops versus blogs for user involvement in service innovation. / Nicolaisen, Hanne Westh; Sørensen, Flemming; Scupola, Ada.

I: International Journal of e-Services and Mobile Applications, Bind 8, Nr. 4, 2016.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - The potential of workshops versus blogs for user involvement in service innovation

AU - Nicolaisen, Hanne Westh

AU - Sørensen, Flemming

AU - Scupola, Ada

PY - 2016

Y1 - 2016

N2 - This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study shows that the blog is efficient in giving the users voice whereas the mixed workshop method (involving users and employees) is particularly efficient at qualifying and further developing ideas. The findings suggest that methods for involving users in ideation should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.

AB - This article discusses different ways in which users may be involved in the ideation phase of service innovation and the results and limitations of such involvement. The study compares the use of a blog and two differently setup future workshops (one with users only and the other with a mix of users and employees) in a library. The authors' study shows that the blog is efficient in giving the users voice whereas the mixed workshop method (involving users and employees) is particularly efficient at qualifying and further developing ideas. The findings suggest that methods for involving users in ideation should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.

U2 - 10.4018/IJESMA.2016100101

DO - 10.4018/IJESMA.2016100101

M3 - Journal article

VL - 8

JO - International Journal of e-Services and Mobile Applications

JF - International Journal of e-Services and Mobile Applications

SN - 1941-627X

IS - 4

ER -