The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation

    Publikation: Bog/antologi/afhandling/rapportBogForskning

    OriginalsprogEngelsk
    Udgivelses stedRennes, France
    ForlagRennes Management School
    StatusUdgivet - 2002

    Citer dette

    @book{95d69330aba611db8289000ea68e967b,
    title = "The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation",
    author = "Jan Mattsson",
    year = "2002",
    language = "English",
    publisher = "Rennes Management School",

    }

    The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation. / Mattsson, Jan.

    Rennes, France : Rennes Management School, 2002.

    Publikation: Bog/antologi/afhandling/rapportBogForskning

    TY - BOOK

    T1 - The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation

    AU - Mattsson, Jan

    PY - 2002

    Y1 - 2002

    M3 - Book

    BT - The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation

    PB - Rennes Management School

    CY - Rennes, France

    ER -