| Originalsprog | Engelsk |
|---|
| Udgivelsessted | Rennes, France |
|---|---|
| Forlag | Rennes Management School |
| Status | Udgivet - 2002 |
The effect of service guarantee, type of service and recovery on service evaluations during a complaint situation
Publikation: Bog/antologi/afhandling/rapport › Bog › Forskning