The crucial factor for customers: From service quality to experience – and back again?

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

OriginalsprogEngelsk
Titel17th QMOD-ICQSS proceedings
RedaktørerSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Udgivelses stedLund
ForlagLund University Library Press
Publikationsdato4 jun. 2014
ISBN (Trykt)978-91-7623-086-2
StatusUdgivet - 4 jun. 2014
Begivenhed17th QMOD Conference on Quality & Service Sciences - Prague, Tjekkiet
Varighed: 3 sep. 20145 sep. 2014

Konference

Konference17th QMOD Conference on Quality & Service Sciences
LokationPrague
LandTjekkiet
Periode03/09/201405/09/2014

Citer dette

Sundbo, J. (2014). The crucial factor for customers: From service quality to experience – and back again? I S. M. Dahlgaard-Park, & J. J. Dahlgaard (red.), 17th QMOD-ICQSS proceedings Lund University Library Press.