The crucial factor for customers: From service quality to experience – and back again?

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Originalsprog	Engelsk
Titel	17th QMOD-ICQSS proceedings
Redaktører	Su Mi Dahlgaard-Park, Jens J. Dahlgaard
Udgivelses sted	Lund
Forlag	Lund University Library Press
Publikationsdato	4 jun. 2014
ISBN (Trykt)	978-91-7623-086-2
Status	Udgivet - 4 jun. 2014
Begivenhed	17th QMOD Conference on Quality & Service Sciences - Prague, Tjekkiet Varighed: 3 sep. 2014 → 5 sep. 2014

Konference	17th QMOD Conference on Quality & Service Sciences
Lokation	Prague
Land	Tjekkiet
Periode	03/09/2014 → 05/09/2014

Citer dette

Sundbo, J. (2014). The crucial factor for customers: From service quality to experience – and back again? I S. M. Dahlgaard-Park, & J. J. Dahlgaard (red.), 17th QMOD-ICQSS proceedings Lund University Library Press.

@inproceedings{6b02de0f9a3a4231b08e04bf9e2841da,

title = "The crucial factor for customers: From service quality to experience – and back again?",

author = "Jon Sundbo",

year = "2014",

month = jun

day = "4",

language = "English",

isbn = "978-91-7623-086-2",

editor = "Dahlgaard-Park, {Su Mi} and Dahlgaard, {Jens J.}",

booktitle = "17th QMOD-ICQSS proceedings",

publisher = "Lund University Library Press",

note = "null ; Conference date: 03-09-2014 Through 05-09-2014",

}