Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards

Jens Vejrup Lassen, Jesper Simonsen

Publikation: KonferencebidragPaperForskningpeer review

Resumé

We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.
OriginalsprogEngelsk
Publikationsdato13 aug. 2014
Antal sider13
StatusUdgivet - 13 aug. 2014
Begivenhed37th Information Systems Research Seminar in Scandinavia: Designing Human Technologies - Ringsted, Danmark
Varighed: 10 aug. 201413 aug. 2014

Konference

Konference37th Information Systems Research Seminar in Scandinavia
LandDanmark
ByRingsted
Periode10/08/201413/08/2014

Emneord

    Citer dette

    Lassen, J. V., & Simonsen, J. (2014). Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. Afhandling præsenteret på 37th Information Systems Research Seminar in Scandinavia, Ringsted, Danmark.
    Lassen, Jens Vejrup ; Simonsen, Jesper. / Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. Afhandling præsenteret på 37th Information Systems Research Seminar in Scandinavia, Ringsted, Danmark.13 s.
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    title = "Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards",
    abstract = "We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nyk{\o}bing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.",
    keywords = "User-driven design, Participatory design , effects-driven IT development, cooperation, mutual learning, colaboration, cooridnation of work, Healthcare informatics",
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    Lassen, JV & Simonsen, J 2014, 'Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards' Paper fremlagt ved 37th Information Systems Research Seminar in Scandinavia, Ringsted, Danmark, 10/08/2014 - 13/08/2014, .

    Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. / Lassen, Jens Vejrup; Simonsen, Jesper.

    2014. Afhandling præsenteret på 37th Information Systems Research Seminar in Scandinavia, Ringsted, Danmark.

    Publikation: KonferencebidragPaperForskningpeer review

    TY - CONF

    T1 - Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards

    AU - Lassen, Jens Vejrup

    AU - Simonsen, Jesper

    PY - 2014/8/13

    Y1 - 2014/8/13

    N2 - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

    AB - We present an ethnographic study of the organizational aspects of the use of an electronic whiteboard (EW) system implemented in a Danish hospital located in Nykøbing Falster (NFH) . The EW system had originally been developed for the emergency department (ED), but had later been extended to the entire hospital, and the study was conducted about 10 months after that time. The study focuses on coordination regarding inter-departmental ordering of surgical operations via the EW system. The research question asked whether clinicians experienced impacts or consequences, and the challenges in this respect. The results of the study show that the EW system had been configured and use of it organized in a manner that facilitates support of inter-departmental coordination. We identify, describe and discuss the challenges related to the difficulty of accommodating the heterogeneous practices and demonstrate the complexity of organizing cooperative work using artifacts and technology across organizational units.

    KW - User-driven design

    KW - Participatory design

    KW - effects-driven IT development

    KW - cooperation

    KW - mutual learning

    KW - colaboration

    KW - cooridnation of work

    KW - Healthcare informatics

    M3 - Paper

    ER -

    Lassen JV, Simonsen J. Supporting Hospital Inter-departmental Coordination of work with Electronic Whiteboards. 2014. Afhandling præsenteret på 37th Information Systems Research Seminar in Scandinavia, Ringsted, Danmark.