Studying Trust as Process within and between Organizations

The chapter briefly outlines the goal of the book, which is to bring forward new knowledge about trust and processes in an organizational context. The main features of a process perspective are described by distinguishing this perspective from a variance perspective. Further, the chapter discusses what it means to take an explicit process perspective to the study of trust. It is suggested that Möllering’s (2013) five process views on trust be drawn on: continuing, processing, learning, becoming, and constituting, and that different processes involving trust be distinguished such as mental processes, dyadic processes, group/organizational processes, and societal processes. Lastly, the contributions of the book are briefly presented.