Scenarios as cognitive aids: The necessary role of emotional labor in the cognition management of clients

Matthew J. Spaniol*, Nicholas J. Rowland

*Corresponding author

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review


Scenarios are cognitive aids for thinking about the future in a sustained and disciplined manner. Because scenarios must be facilitated, scenarios must be considered in the context of their practice. In the strategic management literature, there has been a considerable conversation on the practical difference between "hot" and "cold" cognition. Thinking in this conventional literature demonstrates how the facilitators of scenario planning workshops establish and channel the productive cognition of their clients away from hot cognition and toward cold cognition. But how? As a thought experiment, we examine whether the sociological concept of "emotional labor" helps explain the cognition management of clients by facilitators during scenario planning. We end by considering how a deeper practical understanding of emotional labor might help facilitators identify mechanisms and adapt their tools to better manage the cognitive-affective dimensions of scenario planning in practice.

TitelCognitive Aids in Strategy
Antal sider22
ForlagEmerald Group Publishing
Publikationsdato30 okt. 2023
ISBN (Trykt)9781837973170
ISBN (Elektronisk)9781837973163
StatusUdgivet - 30 okt. 2023


  • Cognitive aids
  • Cold cognition
  • Emotional labor
  • Facilitation
  • Futures studies
  • Hot cognition
  • Scenario
  • Scenario planning
  • Strategic planning

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