Real-use evaluation of effects: Emergency departments aiming for 'Warm Hands'

Jesper Simonsen, Morten Hertzum

    Publikation: Bidrag til tidsskriftKonferenceartikelForskningpeer review

    Abstract

    Embracing real use in an iterative approach calls for systematic formative evaluation. Effects-driven IT Development has been suggested as a way of supporting a Participatory Design (PD) process involving implementations that expose mature prototypes to real work practices. This is followed by evaluations of how specified and desired effects are obtained. We present results from a project where high-level political goals ('More Warm Hands'; i.e., clinicians spending more time at the patient bedside) are aligned with the local clinical organization and practice. We demonstrate how to combine quantitative and qualitative methods to address various levels of 'use' from overall politics to actual practice. The project concerns the introduction and use of an electronic whiteboard system to support clinical overview and logistics at emergency departments (EDs). The nurses succeed in getting 'warmer hands' while the physicians have good reasons for not pursuing this aim after all. The study contributes to a growing bulk of literature on how to include PD in the later stages of iterative development.
    OriginalsprogEngelsk
    BogserieP D C
    Vol/bind2
    Sider (fra-til)69-72
    Antal sider4
    ISSN2150-5896
    DOI
    StatusUdgivet - 2012
    Begivenhed12th Participatory Design Conference : Embracing New Territories of Participation - Roskilde University, Roskilde, Danmark
    Varighed: 12 aug. 201216 aug. 2012
    http://pdc2012.org/

    Konference

    Konference12th Participatory Design Conference
    LokationRoskilde University
    LandDanmark
    ByRoskilde
    Periode12/08/201216/08/2012
    Internetadresse

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