Pushing and pulling: the micropolitics involved in virtual communication tool among knowledge workers

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

We investigate the micropolitics involved in the use of a virtual communication tool (VCT) among knowledge workers in an IT-consultancy firm. We aim to disentangle the multiple ways digital communication tools shape experiences of collaboration and knowledge sharing in the firm and how questions such as decision latitude and power emerge and play out among co-located knowledge workers and management. We apply a symbolic interactionist perspective and combine it with recent development in affective theory in order to shed light on how VCT create specific platforms for emotion work for knowledge workers. Based on ethnographic study we conclude that digital communication tools play a key role in relation to pivotal dilemmas facing knowledge workers today; self-management in relation to always-on connectivity, knowledge sharing and informal hierarchies. We discuss implications for investigating the micropolitics of communication tools.
OriginalsprogEngelsk
TidsskriftHuman Relations
Antal sider25
ISSN0018-7267
StatusUnder udarbejdelse - 2019

Emneord

  • learning laboratories
  • management learning
  • STS
  • Authenticity
  • drama

Citer dette

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Pushing and pulling: the micropolitics involved in virtual communication tool among knowledge workers. / Dupret, Katia; Pultz, Sabina.

I: Human Relations, 2019.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Pushing and pulling: the micropolitics involved in virtual communication tool among knowledge workers

AU - Dupret, Katia

AU - Pultz, Sabina

PY - 2019

Y1 - 2019

N2 - We investigate the micropolitics involved in the use of a virtual communication tool (VCT) among knowledge workers in an IT-consultancy firm. We aim to disentangle the multiple ways digital communication tools shape experiences of collaboration and knowledge sharing in the firm and how questions such as decision latitude and power emerge and play out among co-located knowledge workers and management. We apply a symbolic interactionist perspective and combine it with recent development in affective theory in order to shed light on how VCT create specific platforms for emotion work for knowledge workers. Based on ethnographic study we conclude that digital communication tools play a key role in relation to pivotal dilemmas facing knowledge workers today; self-management in relation to always-on connectivity, knowledge sharing and informal hierarchies. We discuss implications for investigating the micropolitics of communication tools.

AB - We investigate the micropolitics involved in the use of a virtual communication tool (VCT) among knowledge workers in an IT-consultancy firm. We aim to disentangle the multiple ways digital communication tools shape experiences of collaboration and knowledge sharing in the firm and how questions such as decision latitude and power emerge and play out among co-located knowledge workers and management. We apply a symbolic interactionist perspective and combine it with recent development in affective theory in order to shed light on how VCT create specific platforms for emotion work for knowledge workers. Based on ethnographic study we conclude that digital communication tools play a key role in relation to pivotal dilemmas facing knowledge workers today; self-management in relation to always-on connectivity, knowledge sharing and informal hierarchies. We discuss implications for investigating the micropolitics of communication tools.

KW - learning laboratories

KW - management learning

KW - STS

KW - Authenticity

KW - drama

KW - technology

KW - social dynamics

KW - ICT

KW - worklife

KW - future of work

KW - socio-materiality

M3 - Journal article

JO - Human Relations

JF - Human Relations

SN - 0018-7267

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