Pushing and pulling: the micropolitics involved in virtual communication tool among knowledge workers

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Abstract

We investigate the micropolitics involved in the use of a virtual communication tool (VCT) among knowledge workers in an IT-consultancy firm. We aim to disentangle the multiple ways digital communication tools shape experiences of collaboration and knowledge sharing in the firm and how questions such as decision latitude and power emerge and play out among co-located knowledge workers and management. We apply a symbolic interactionist perspective and combine it with recent development in affective theory in order to shed light on how VCT create specific platforms for emotion work for knowledge workers. Based on ethnographic study we conclude that digital communication tools play a key role in relation to pivotal dilemmas facing knowledge workers today; self-management in relation to always-on connectivity, knowledge sharing and informal hierarchies. We discuss implications for investigating the micropolitics of communication tools.
OriginalsprogEngelsk
TidsskriftHuman Relations
Antal sider25
ISSN0018-7267
StatusAfsendt - 2020

Emneord

  • learning laboratories
  • management learning
  • STS
  • Authenticity
  • drama

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