Pilot Implementations as an Approach to Infrastructure: Experiences from Two Cases Within Healthcare

In this paper we introduce pilot implementation, a supplement to information systems development, as an approach to study and design work infrastructures. We report from two pilot implementations in the Danish healthcare, which showed signs of grappling with aligning the past, present and the future while using a pilot system in real use situations and with real users. Based on our initial findings we believe that pilot implementations can address some of the challenges of studying infrastructures, because they make the infrastructure visible and because they can integrate the long-term with the short-term aspects. The paper is based on work-in-progress and the purpose is not as much to make conclusions as to spark discussion about whether pilot implementations could offer a way to study and design work infrastructures during information system development.