Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning

Jan Mattsson, Flemming Sørensen, Stuart Barnes, Richard Rutter

Publikation: KonferencebidragKonferenceabstrakt til konferenceForskningpeer review

OriginalsprogEngelsk
Publikationsdato2019
StatusUdgivet - 2019
Begivenhed2019 AMS Annual Conference - Fairmont Hotel Vancouver, Vancouver, Canada
Varighed: 29 maj 201931 maj 2019
https://www.ams-web.org/m/event_details.asp?id=1113506

Konference

Konference2019 AMS Annual Conference
LokationFairmont Hotel Vancouver
LandCanada
ByVancouver
Periode29/05/201931/05/2019
Internetadresse

Citer dette

Mattsson, J., Sørensen, F., Barnes, S., & Rutter, R. (2019). Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning. Abstract fra 2019 AMS Annual Conference, Vancouver, Canada.
Mattsson, Jan ; Sørensen, Flemming ; Barnes, Stuart ; Rutter, Richard. / Patron Sentiment of Employee-Customer Interaction : Exploring Hotel Customer Reviews through Machine Learning. Abstract fra 2019 AMS Annual Conference, Vancouver, Canada.
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title = "Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning",
author = "Jan Mattsson and Flemming S{\o}rensen and Stuart Barnes and Richard Rutter",
year = "2019",
language = "English",
note = "2019 AMS Annual Conference ; Conference date: 29-05-2019 Through 31-05-2019",
url = "https://www.ams-web.org/m/event_details.asp?id=1113506",

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Mattsson, J, Sørensen, F, Barnes, S & Rutter, R 2019, 'Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning' 2019 AMS Annual Conference, Vancouver, Canada, 29/05/2019 - 31/05/2019, .

Patron Sentiment of Employee-Customer Interaction : Exploring Hotel Customer Reviews through Machine Learning. / Mattsson, Jan; Sørensen, Flemming; Barnes, Stuart; Rutter, Richard.

2019. Abstract fra 2019 AMS Annual Conference, Vancouver, Canada.

Publikation: KonferencebidragKonferenceabstrakt til konferenceForskningpeer review

TY - ABST

T1 - Patron Sentiment of Employee-Customer Interaction

T2 - Exploring Hotel Customer Reviews through Machine Learning

AU - Mattsson, Jan

AU - Sørensen, Flemming

AU - Barnes, Stuart

AU - Rutter, Richard

PY - 2019

Y1 - 2019

M3 - Conference abstract for conference

ER -

Mattsson J, Sørensen F, Barnes S, Rutter R. Patron Sentiment of Employee-Customer Interaction: Exploring Hotel Customer Reviews through Machine Learning. 2019. Abstract fra 2019 AMS Annual Conference, Vancouver, Canada.