Participatory Design of Large-Scale Information Systems

A Reconstruction of the Iterative Prototyping Approach

Jesper Simonsen, Morten Hertzum

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

In this article we discuss how to engage in large-scale information systems development by applying a participatory design (PD) approach that acknowledges the unique situated work practices conducted by the domain experts of modern organizations. We reconstruct the iterative prototyping approach into a PD process model that (1) emphasizes PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporates improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extends initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The process model is presented through a largescale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss three challenges to address when dealing with large-scale systems development.

OriginalsprogEngelsk
TitelConference Proceedings : Perspectives on Practice-Oriented Design Science 15th of maj 2008
RedaktørerJørgen Ole Bærenholdt, Jesper Simonsen, John Damm Scheuer
ForlagRoskilde Universitet
Publikationsdato2008
Sider57-72
StatusUdgivet - 2008
BegivenhedPerspectives on Practice-Oriented Design Science - Roskilde, Danmark
Varighed: 15 maj 200815 maj 2008

Konference

KonferencePerspectives on Practice-Oriented Design Science
LandDanmark
ByRoskilde
Periode15/05/200815/05/2008

Citer dette

Simonsen, J., & Hertzum, M. (2008). Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach. I J. O. Bærenholdt, J. Simonsen, & J. D. Scheuer (red.), Conference Proceedings: Perspectives on Practice-Oriented Design Science 15th of maj 2008 (s. 57-72). Roskilde Universitet.
Simonsen, Jesper ; Hertzum, Morten. / Participatory Design of Large-Scale Information Systems : A Reconstruction of the Iterative Prototyping Approach. Conference Proceedings: Perspectives on Practice-Oriented Design Science 15th of maj 2008. red. / Jørgen Ole Bærenholdt ; Jesper Simonsen ; John Damm Scheuer. Roskilde Universitet, 2008. s. 57-72
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Simonsen, J & Hertzum, M 2008, Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach. i JO Bærenholdt, J Simonsen & JD Scheuer (red), Conference Proceedings: Perspectives on Practice-Oriented Design Science 15th of maj 2008. Roskilde Universitet, s. 57-72, Perspectives on Practice-Oriented Design Science, Roskilde, Danmark, 15/05/2008.

Participatory Design of Large-Scale Information Systems : A Reconstruction of the Iterative Prototyping Approach. / Simonsen, Jesper; Hertzum, Morten.

Conference Proceedings: Perspectives on Practice-Oriented Design Science 15th of maj 2008. red. / Jørgen Ole Bærenholdt; Jesper Simonsen; John Damm Scheuer. Roskilde Universitet, 2008. s. 57-72.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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N2 - In this article we discuss how to engage in large-scale information systems development by applying a participatory design (PD) approach that acknowledges the unique situated work practices conducted by the domain experts of modern organizations. We reconstruct the iterative prototyping approach into a PD process model that (1) emphasizes PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporates improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extends initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The process model is presented through a largescale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss three challenges to address when dealing with large-scale systems development.

AB - In this article we discuss how to engage in large-scale information systems development by applying a participatory design (PD) approach that acknowledges the unique situated work practices conducted by the domain experts of modern organizations. We reconstruct the iterative prototyping approach into a PD process model that (1) emphasizes PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporates improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extends initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The process model is presented through a largescale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss three challenges to address when dealing with large-scale systems development.

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Simonsen J, Hertzum M. Participatory Design of Large-Scale Information Systems: A Reconstruction of the Iterative Prototyping Approach. I Bærenholdt JO, Simonsen J, Scheuer JD, red., Conference Proceedings: Perspectives on Practice-Oriented Design Science 15th of maj 2008. Roskilde Universitet. 2008. s. 57-72