Participatory Design and the Challenges of Large-Scale Systems

Extending the Iterative PD Approach

Jesper Simonsen, Morten Hertzum

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    With its 10th biannual anniversary conference, Participatory Design (PD) is leaving its teens and must now be considered ready to join the adult world. In this article we encourage the PD community to think big: PD should engage in large-scale information-systems development and opt for a PD approach applied throughout design and organizational implementation. To pursue this aim we extend the iterative PD prototyping approach by (1) emphasizing PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporating improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extending initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The extended approach is exemplified through a large-scale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss four challenges PD must address in dealing with large-scale systems development.
    OriginalsprogEngelsk
    TitelPDC 2008 Experiencesand Challenges : Experiences and Challenges
    RedaktørerJesper Simonsen, Toni Robertson, David Hakken
    Antal sider10
    ForlagAssociation for Computing Machinery
    Publikationsdato2008
    ISBN (Trykt)978-0-9818561-0-0
    StatusUdgivet - 2008
    BegivenhedPDC 2008 Experiencesand Challenges - Indiana, USA
    Varighed: 1 okt. 20084 okt. 2008
    Konferencens nummer: 10

    Konference

    KonferencePDC 2008 Experiencesand Challenges
    Nummer10
    LandUSA
    ByIndiana
    Periode01/10/200804/10/2008

    Citer dette

    Simonsen, J., & Hertzum, M. (2008). Participatory Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach. I J. Simonsen, T. Robertson, & D. Hakken (red.), PDC 2008 Experiencesand Challenges: Experiences and Challenges Association for Computing Machinery.
    Simonsen, Jesper ; Hertzum, Morten. / Participatory Design and the Challenges of Large-Scale Systems : Extending the Iterative PD Approach. PDC 2008 Experiencesand Challenges: Experiences and Challenges. red. / Jesper Simonsen ; Toni Robertson ; David Hakken. Association for Computing Machinery, 2008.
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    title = "Participatory Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach",
    abstract = "With its 10th biannual anniversary conference, Participatory Design (PD) is leaving its teens and must now be considered ready to join the adult world. In this article we encourage the PD community to think big: PD should engage in large-scale information-systems development and opt for a PD approach applied throughout design and organizational implementation. To pursue this aim we extend the iterative PD prototyping approach by (1) emphasizing PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporating improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extending initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The extended approach is exemplified through a large-scale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss four challenges PD must address in dealing with large-scale systems development.",
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    Simonsen, J & Hertzum, M 2008, Participatory Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach. i J Simonsen, T Robertson & D Hakken (red), PDC 2008 Experiencesand Challenges: Experiences and Challenges. Association for Computing Machinery, PDC 2008 Experiencesand Challenges, Indiana, USA, 01/10/2008.

    Participatory Design and the Challenges of Large-Scale Systems : Extending the Iterative PD Approach. / Simonsen, Jesper; Hertzum, Morten.

    PDC 2008 Experiencesand Challenges: Experiences and Challenges. red. / Jesper Simonsen; Toni Robertson; David Hakken. Association for Computing Machinery, 2008.

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    AB - With its 10th biannual anniversary conference, Participatory Design (PD) is leaving its teens and must now be considered ready to join the adult world. In this article we encourage the PD community to think big: PD should engage in large-scale information-systems development and opt for a PD approach applied throughout design and organizational implementation. To pursue this aim we extend the iterative PD prototyping approach by (1) emphasizing PD experiments as transcending traditional prototyping by evaluating fully integrated systems exposed to real work practices; (2) incorporating improvisational change management including anticipated, emergent, and opportunity-based change; and (3) extending initial design and development into a sustained and ongoing stepwise implementation that constitutes an overall technology-driven organizational change. The extended approach is exemplified through a large-scale PD experiment in the Danish healthcare sector. We reflect on our experiences from this experiment and discuss four challenges PD must address in dealing with large-scale systems development.

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    Simonsen J, Hertzum M. Participatory Design and the Challenges of Large-Scale Systems: Extending the Iterative PD Approach. I Simonsen J, Robertson T, Hakken D, red., PDC 2008 Experiencesand Challenges: Experiences and Challenges. Association for Computing Machinery. 2008