Participative Design With Top Management: Anchoring Visions by the Problem Mapping Technique

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Abstract

    This article reports on a project introducing techniques from the MUST method for IT designers in a large international supplier of systems for tax assessment and auditing. The focus is on evaluating the fit between the supplier's system and the customer's requirements, particularly through meetings aimed at aligning top management with the supplier’s analysis. The article describes the MUST method’s anchoring principle and the technique of problem mapping supporting this principle. This participatory approach resulted in mutual learning processes with top management which is rarely reported on in the PD community. Top management participated by reviewing, challenging, and reformulating the IT designers’ central suppositions, assumptions, and hypotheses related to the causal relation between identified problems and suggested solutions.
    OriginalsprogEngelsk
    TitelProceedings of the eighth Participatory Design Conference 2004, Vol. II (PDC 2004), Artful Integration: Interweaving Media, Materials and Practices
    RedaktørerP. Besselaar, A. Oostveen, A. Clement, F. Cindio
    Antal sider5
    Vol/bind2
    ForlagCPSR
    Publikationsdato2004
    Sider109-113
    ISBN (Trykt)0-9667818-3-X
    StatusUdgivet - 2004
    BegivenhedParticipatory Design Conference 2004, Artful Integration: Interweaving Media, Materials and Practices - Toronto, Canada
    Varighed: 27 jul. 200431 jul. 2004
    Konferencens nummer: 8

    Konference

    KonferenceParticipatory Design Conference 2004, Artful Integration: Interweaving Media, Materials and Practices
    Nummer8
    LandCanada
    ByToronto
    Periode27/07/200431/07/2004

    Citer dette

    Simonsen, J. (2004). Participative Design With Top Management: Anchoring Visions by the Problem Mapping Technique. I P. Besselaar, A. Oostveen, A. Clement, & F. Cindio (red.), Proceedings of the eighth Participatory Design Conference 2004, Vol. II (PDC 2004), Artful Integration: Interweaving Media, Materials and Practices (Bind 2, s. 109-113). CPSR. http://jespersimonsen.dk/Downloads/PDC%202004%20paper-JS.pdf