Non-universal usability? A survey of how usability is understood by Chinese and Danish users

Olaf Frandsen-Thorlacius, Kasper Anders Søren Hornbæk, Morten Hertzum, Torkil Clemmensen

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


    Most research assumes that usability is understood similarly by users in different cultures, implying that the notion of usability, its aspects, and their interrelations are constant across cultures. The present study shows that this is not the case for a sample of 412 users from China and Denmark, who differ in how they understand and prioritize different aspects of usability. Chinese users appear to be more concerned with visual appearance, satisfaction, and fun than Danish users; Danish users prioritize effectiveness, efficiency, and lack of frustration higher than Chinese users. The results suggest that culture influences perceptions of usability. We discuss implications for usability research and for usability practice.
    TitelProceedings of the CHI 2009 Conference on Human Factors in Computing Systems
    Antal sider10
    ForlagAssociation for Computing Machinery
    ISBN (Trykt)978-1-60558-246-7
    StatusUdgivet - 2009
    BegivenhedCHI 2009 Conference on Human Factors in Computing Systems - Boston, MA, USA
    Varighed: 4 apr. 20099 apr. 2009
    Konferencens nummer: 27


    KonferenceCHI 2009 Conference on Human Factors in Computing Systems
    ByBoston, MA

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