New paradigms related to community building and identity in service design

Exploring global and local design initiatives

Lisbeth Frølunde, Margherita Pillan, Francesca Piredda

Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

Resumé

The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.
OriginalsprogEngelsk
TitelService Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept
RedaktørerAnna Meroni, Ana María Ospina Medina, Beatrice Villari
Antal sider11
Udgivelses stedLinköping
ForlagLinköping University Electronic Press
Publikationsdato2018
Sider885-895
Artikelnummer75
ISBN (Trykt)978-9 1-7685-237-8
ISBN (Elektronisk)1650-3740
StatusUdgivet - 2018
BegivenhedThe Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milano, Italien
Varighed: 18 jun. 201820 jun. 2018
http://www.servdes.org/about-servdes/

Konference

KonferenceThe Service Design and Innovation Conference
LokationPolitecnico di Milano
LandItalien
ByMilano
Periode18/06/201820/06/2018
Internetadresse
NavnLinköping Electronic Conference Proceedings
Nummer150
ISSN1650-3686

Citer dette

Frølunde, L., Pillan, M., & Piredda, F. (2018). New paradigms related to community building and identity in service design: Exploring global and local design initiatives. I A. Meroni, A. M. O. Medina, & B. Villari (red.), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept (s. 885-895). [75] Linköping: Linköping University Electronic Press. Linköping Electronic Conference Proceedings, Nr. 150
Frølunde, Lisbeth ; Pillan, Margherita ; Piredda, Francesca. / New paradigms related to community building and identity in service design : Exploring global and local design initiatives. Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. red. / Anna Meroni ; Ana María Ospina Medina ; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. s. 885-895 (Linköping Electronic Conference Proceedings; Nr. 150).
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abstract = "The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.",
keywords = "Service design, community building, Collaboration, participatory design, social organization, human interaction, meaning-making, identity building, community building through collaborative design",
author = "Lisbeth Fr{\o}lunde and Margherita Pillan and Francesca Piredda",
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Frølunde, L, Pillan, M & Piredda, F 2018, New paradigms related to community building and identity in service design: Exploring global and local design initiatives. i A Meroni, AMO Medina & B Villari (red), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept., 75, Linköping University Electronic Press, Linköping, Linköping Electronic Conference Proceedings, nr. 150, s. 885-895, Milano, Italien, 18/06/2018.

New paradigms related to community building and identity in service design : Exploring global and local design initiatives. / Frølunde, Lisbeth; Pillan, Margherita; Piredda, Francesca.

Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. red. / Anna Meroni; Ana María Ospina Medina; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. s. 885-895 75 (Linköping Electronic Conference Proceedings; Nr. 150).

Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

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T2 - Exploring global and local design initiatives

AU - Frølunde, Lisbeth

AU - Pillan, Margherita

AU - Piredda, Francesca

N1 - Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018

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AB - The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

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KW - participatory design

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Frølunde L, Pillan M, Piredda F. New paradigms related to community building and identity in service design: Exploring global and local design initiatives. I Meroni A, Medina AMO, Villari B, red., Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. Linköping: Linköping University Electronic Press. 2018. s. 885-895. 75. (Linköping Electronic Conference Proceedings; Nr. 150).