New paradigms related to community building and identity in service design: Exploring global and local design initiatives

Lisbeth Frølunde; Margherita Pillan; Francesca Piredda

New paradigms related to community building and identity in service design: Exploring global and local design initiatives

Lisbeth Frølunde, Margherita Pillan, Francesca Piredda

Publikation: Bidrag til bog/antologi/rapport › Konferenceabstrakt i proceedings › Forskning › peer review

Abstract

The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

Originalsprog	Engelsk
Titel	Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept
Redaktører	Anna Meroni, Ana María Ospina Medina, Beatrice Villari
Antal sider	11
Udgivelsessted	Linköping
Forlag	Linköping University Electronic Press
Publikationsdato	2018
Sider	885-895
Artikelnummer	75
ISBN (Trykt)	978-9 1-7685-237-8
ISBN (Elektronisk)	1650-3740
Status	Udgivet - 2018
Begivenhed	The Service Design and Innovation Conference: Proof of Concept - Politecnico di Milano, Milano, Italien Varighed: 18 jun. 2018 → 20 jun. 2018 http://www.servdes.org/about-servdes/

Konference

Konference	The Service Design and Innovation Conference
Lokation	Politecnico di Milano
Land	Italien
By	Milano
Periode	18/06/2018 → 20/06/2018
Internetadresse	http://www.servdes.org/about-servdes/

Navn	Linköping Electronic Conference Proceedings
Nummer	150
ISSN	1650-3686

Link til dokument

75Forlagets udgivne version, 345 KB

ServDes konference med alle papers

Citer dette

Frølunde, L., Pillan, M., & Piredda, F. (2018). New paradigms related to community building and identity in service design: Exploring global and local design initiatives. I A. Meroni, A. M. O. Medina, & B. Villari (red.), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept (s. 885-895). [75] Linköping University Electronic Press. Linköping Electronic Conference Proceedings Nr. 150

Frølunde, Lisbeth ; Pillan, Margherita ; Piredda, Francesca. / New paradigms related to community building and identity in service design : Exploring global and local design initiatives. Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. red. / Anna Meroni ; Ana María Ospina Medina ; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. s. 885-895 (Linköping Electronic Conference Proceedings; Nr. 150).

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abstract = "The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.",

keywords = "Service design, community building, Collaboration, participatory design, social organization, human interaction, meaning-making, identity building, community building through collaborative design",

author = "Lisbeth Fr{\o}lunde and Margherita Pillan and Francesca Piredda",

note = "Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018; The Service Design and Innovation Conference : Proof of Concept, ServDes 2018 ; Conference date: 18-06-2018 Through 20-06-2018",

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language = "English",

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editor = "Anna Meroni and Medina, {Ana Mar{\'i}a Ospina} and Beatrice Villari",

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Frølunde, L, Pillan, M & Piredda, F 2018, New paradigms related to community building and identity in service design: Exploring global and local design initiatives. i A Meroni, AMO Medina & B Villari (red), Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept., 75, Linköping University Electronic Press, Linköping, Linköping Electronic Conference Proceedings, nr. 150, s. 885-895, The Service Design and Innovation Conference, Milano, Italien, 18/06/2018.

New paradigms related to community building and identity in service design : Exploring global and local design initiatives. / Frølunde, Lisbeth; Pillan, Margherita; Piredda, Francesca.

Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. red. / Anna Meroni; Ana María Ospina Medina; Beatrice Villari. Linköping : Linköping University Electronic Press, 2018. s. 885-895 75 (Linköping Electronic Conference Proceedings; Nr. 150).

Publikation: Bidrag til bog/antologi/rapport › Konferenceabstrakt i proceedings › Forskning › peer review

TY - ABST

T1 - New paradigms related to community building and identity in service design

T2 - The Service Design and Innovation Conference

AU - Frølunde, Lisbeth

AU - Pillan, Margherita

AU - Piredda, Francesca

N1 - Introductory paper to track 7 of ServDes2018 - Service Design and Innovation. Theme: Proof of Concept. Conference held at Politecnico di Milano on 18th-19th-20th, June 2018

PY - 2018

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AB - The paper concerns how service design is developing as a field, and calls for new paradigms for social organization as well as new models for human-to-human interaction. The authors present and discuss the key themes and contributions presented at the conference ServDes2018 concerning the role of community building in service design (track 7). We reflect on expectations for the call in light of the contributions received. The paper provides an overview of different perspectives in the contributions, including case studies on local and global design experiences and theoretical issues. A main concern is the changing role of the designer in terms of fostering community and identities through meaning-making in service design practice. In conclusion, there is a review of the challenges facing community-oriented designers, along with discussion on the changing paradigms for service design and human-to-human models of interaction.

KW - Service design

KW - community building

KW - Collaboration

KW - participatory design

KW - social organization

KW - human interaction

KW - meaning-making

KW - identity building

KW - community building through collaborative design

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BT - Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference

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A2 - Medina, Ana María Ospina

A2 - Villari, Beatrice

PB - Linköping University Electronic Press

CY - Linköping

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ER -

Frølunde L, Pillan M, Piredda F. New paradigms related to community building and identity in service design: Exploring global and local design initiatives. I Meroni A, Medina AMO, Villari B, red., Service Design Proof of Concept. Proceedings of the ServDes.2018 Conference : Proof of Concept. Linköping: Linköping University Electronic Press. 2018. s. 885-895. 75. (Linköping Electronic Conference Proceedings; Nr. 150).