Mandatory e-government has arrived

The silent protest from staff calls for the committed scholar – resistance must never be futile!

Jesper Bull Berger

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    The great potential in e-government - the provision of public services to citizens through the internet - is widely recognized by governments and expectations of the benefits are high. E-government research has been preoccupied with its evolution, public websites and citizen adoption, from a ‘natural growth and voluntary use’ perspective. Little attention has been drawn to mandatory e-government. This paper reports from an exploratory study on a Danish mandatory e-government initiative – enforced e-communication between local government and
    citizens. Civil servants’ perception was investigated through two Focus groups. Civil servants reported that some citizens find it really hard to manage computer and e-communication. Moreover, the civil servants feel that they are not allowed to offer the necessary assistance, which makes them frustrated. They find that especially weak citizens may lose welfare benefits due to e-communication. This has a negative effect on motivation and work life quality and may affect the public sector ethos. Increased efficiency by mandatory e-government may be the next hype. How will it affect citizens, civil servants and the ‘public good’? How can it ensure that citizens’ rights are
    not violated? This paper calls for critical research on e-government impact and for e-government scholars to
    play an active part ensuring ethical e-government.
    OriginalsprogEngelsk
    TitelThe 25th Australasian Conference on Information Systems
    Antal sider10
    Udgivelses stedAuckland
    ForlagACIS
    Publikationsdato2014
    StatusUdgivet - 2014
    BegivenhedThe 25th Australasian Conference on Information Systems - School of Business, Auckland University of Technology, New Zealand, Auckland, New Zealand
    Varighed: 8 dec. 201410 dec. 2014
    http://bis2.aut.ac.nz/acis2014/

    Konference

    KonferenceThe 25th Australasian Conference on Information Systems
    LokationSchool of Business, Auckland University of Technology, New Zealand
    LandNew Zealand
    ByAuckland
    Periode08/12/201410/12/2014
    Internetadresse
    NavnThe 25th Australasian Conference on Information Systems, ACIS 2014

    Citer dette

    Berger, J. B. (2014). Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile! I The 25th Australasian Conference on Information Systems Auckland: ACIS. The 25th Australasian Conference on Information Systems, ACIS 2014
    Berger, Jesper Bull. / Mandatory e-government has arrived : The silent protest from staff calls for the committed scholar – resistance must never be futile!. The 25th Australasian Conference on Information Systems. Auckland : ACIS, 2014. (The 25th Australasian Conference on Information Systems, ACIS 2014).
    @inproceedings{fbb34f761f7149f2a5680e4fdf2abd22,
    title = "Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile!",
    abstract = "The value of e-government, services to citizens by public institutions through the internet, is dependent on the mutual adoption of e-government by both the public institution and the citizens. This paper describes a longitudinal study of e-government adoption by municipalities and citizens in Denmark. We studied the e-government initiative Digital Post encrypted digital communication between municipalities and citizens. Over the three-year adoption period, we found four adoption patterns among municipalities, characterized by a slow, late, gradual or early increase in the use of Digital Post. The adoption patterns among citizens were less distinct. We calculated the realized savings to only 20{\%} of the anticipated savings, leading to a deficit of nearly €5 million in 2013. Municipal funding was reduced according to the anticipated savings. In addition, the variation in adoption by municipal staff explained much more of the variation in the deficit than the variation in adoption by citizens did. We wish to draw attention to the overly optimistic expectations of savings from e-government and to a need for further research into the governmental processes of e-government.",
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    Berger, JB 2014, Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile! i The 25th Australasian Conference on Information Systems. ACIS, Auckland, The 25th Australasian Conference on Information Systems, ACIS 2014, The 25th Australasian Conference on Information Systems , Auckland, New Zealand, 08/12/2014.

    Mandatory e-government has arrived : The silent protest from staff calls for the committed scholar – resistance must never be futile! / Berger, Jesper Bull.

    The 25th Australasian Conference on Information Systems. Auckland : ACIS, 2014. (The 25th Australasian Conference on Information Systems, ACIS 2014).

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    Berger JB. Mandatory e-government has arrived: The silent protest from staff calls for the committed scholar – resistance must never be futile! I The 25th Australasian Conference on Information Systems. Auckland: ACIS. 2014. (The 25th Australasian Conference on Information Systems, ACIS 2014).