@inbook{7d418a4b38174ae5ba8e0bed6525c4cb,
title = "Making and playing with customer journeys",
keywords = "design",
author = "Gudiksen, {Sune Klok} and Connie Svabo",
year = "2014",
language = "English",
isbn = "9780262027632",
series = "Design thinking, design theory",
publisher = "MIT Press",
pages = "139--160",
editor = "Jesper Simonsen and Connie Svabo and Strandvad, {Sara Malou} and Kristine Samson and Morten Hertzum and Hansen, {Ole Erik}",
booktitle = "Situated Design Methods",
address = "United States",
}