@inbook{a9168dd7bbf3459d9723c4aa25818747,
title = "Library perceptions of using social software as blogs in the idea generation phase of service innovations: Lessons from an experiment",
abstract = "This article investigates the use of social software such as blogs to communicate with and to involve users in the idea generation process of service innovations. After a theoretical discussion of user involvement and more specifically user involvement using web-tools with specific focus on blogs, the article reports findings and lessons from a field experiment at a university library. In the experiment, a blog was established to collect service innovation ideas from the library users. The experiment shows that a blog may engage a limited number of users in the idea generation process and generate a useful, but modest amount of ideas.",
author = "Ada Scupola and Nicolajsen, {Hanne Westh}",
year = "2013",
doi = "10.1007/978-3-642-37228-5_14",
language = "English",
isbn = "978-3-642-37227-8",
series = "Lecture Notes in Information Systems and Organisation ",
publisher = "Springer Publishing Company",
pages = "137--144",
editor = "Paolo Spagnoletti",
booktitle = "Organizational Change and Information Systems",
address = "United States",
}