Library perceptions of using social software as blogs in the idea generation phase of service innovations: Lessons from an experiment

Ada Scupola, Hanne Westh Nicolajsen

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review

    Abstract

    This article investigates the use of social software such as blogs to communicate with and to involve users in the idea generation process of service innovations. After a theoretical discussion of user involvement and more specifically user involvement using web-tools with specific focus on blogs, the article reports findings and lessons from a field experiment at a university library. In the experiment, a blog was established to collect service innovation ideas from the library users. The experiment shows that a blog may engage a limited number of users in the idea generation process and generate a useful, but modest amount of ideas.
    OriginalsprogEngelsk
    TitelOrganizational Change and Information Systems : Working and Living Together in New Ways
    RedaktørerPaolo Spagnoletti
    Udgivelses stedBerlin, New York
    ForlagSpringer Publishing Company
    Publikationsdato2013
    Sider137-144
    ISBN (Trykt)978-3-642-37227-8
    DOI
    StatusUdgivet - 2013
    NavnLecture Notes in Information Systems and Organisation
    Vol/bind2

    Citer dette

    Scupola, A., & Nicolajsen, H. W. (2013). Library perceptions of using social software as blogs in the idea generation phase of service innovations: Lessons from an experiment. I P. Spagnoletti (red.), Organizational Change and Information Systems: Working and Living Together in New Ways (s. 137-144). Springer Publishing Company. Lecture Notes in Information Systems and Organisation , Bind. 2 https://doi.org/10.1007/978-3-642-37228-5_14