Knowledge Transfer Planning and Execution in Offshore Outsourcing

An Applied Approach

Sabine Madsen, Keld Bødker, Thomas Tøth

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.
OriginalsprogEngelsk
TidsskriftInformation Systems Frontiers
Vol/bind17
Udgave nummer1
Sider (fra-til)67-77
ISSN1387-3326
DOI
StatusUdgivet - 19 feb. 2015

Citer dette

@article{0c3d055ae47549c9ae39d1425c5e8b98,
title = "Knowledge Transfer Planning and Execution in Offshore Outsourcing: An Applied Approach",
abstract = "In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.",
author = "Sabine Madsen and Keld B{\o}dker and Thomas T{\o}th",
year = "2015",
month = "2",
day = "19",
doi = "10.1007/s10796-014-9516-3",
language = "English",
volume = "17",
pages = "67--77",
journal = "Information Systems Frontiers",
issn = "1387-3326",
publisher = "Springer New York LLC",
number = "1",

}

Knowledge Transfer Planning and Execution in Offshore Outsourcing : An Applied Approach. / Madsen, Sabine; Bødker, Keld; Tøth, Thomas.

I: Information Systems Frontiers, Bind 17, Nr. 1, 19.02.2015, s. 67-77.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - Knowledge Transfer Planning and Execution in Offshore Outsourcing

T2 - An Applied Approach

AU - Madsen, Sabine

AU - Bødker, Keld

AU - Tøth, Thomas

PY - 2015/2/19

Y1 - 2015/2/19

N2 - In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.

AB - In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.

U2 - 10.1007/s10796-014-9516-3

DO - 10.1007/s10796-014-9516-3

M3 - Journal article

VL - 17

SP - 67

EP - 77

JO - Information Systems Frontiers

JF - Information Systems Frontiers

SN - 1387-3326

IS - 1

ER -