Resumé
alignment of service and the relational service aspect, especially in longterm
service relationships. Such understanding and discussion is based on
an empirical investigation of the perceptions of fire inspection service within
the fire inspection department of The Danish Institute of Fire and Security
Technology (DBI) and their customers. Fire inspection is from the supplier
side perceived as a knowledge intensive service (KIBS) but is, from a customer
perspective, nevertheless positioned and mainly understood as an
operational service. This creates challenges in understanding the current
value propositions of the fire inspection service as a basis to develop new
ones. Theoretically, the research broadly draws on literature related to service
typologies, service innovation and value creation
| Originalsprog | Engelsk |
|---|---|
| Titel | Proceedings 27th RESER conference : The Crucial Role of Services in Business and Cities Competitiveness |
| Redaktører | Estibaliz Hernandez, David Sanchez, Saioa Arando |
| Udgivelses sted | Bilbao |
| Forlag | Mondragon Unibertsitatea |
| Publikationsdato | 2017 |
| ISBN (Elektronisk) | 978-84-697-5412-2 |
| Status | Udgivet - 2017 |
| Begivenhed | RESER Annual Conference in Bilbao, Spain: The crucial role of services in business and cities competitiveness - Bilbao, Spanien Varighed: 7 sep. 2017 → 9 sep. 2017 Konferencens nummer: 27 http://www.reser2017.com/ (Konferencehjemmeside) |
Konference
| Konference | RESER Annual Conference in Bilbao, Spain |
|---|---|
| Nummer | 27 |
| Land | Spanien |
| By | Bilbao |
| Periode | 07/09/2017 → 09/09/2017 |
| Internetadresse |
|
Citer dette
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Is safety a value proposition? The case of fire inspection. / Scupola, Ada; Hansen, Anne Vorre.
Proceedings 27th RESER conference: The Crucial Role of Services in Business and Cities Competitiveness. red. / Estibaliz Hernandez; David Sanchez; Saioa Arando. Bilbao : Mondragon Unibertsitatea, 2017.Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning
TY - GEN
T1 - Is safety a value proposition?
T2 - The case of fire inspection
AU - Scupola, Ada
AU - Hansen, Anne Vorre
PY - 2017
Y1 - 2017
N2 - The aim of the paper is to understand and discuss the schism betweenalignment of service and the relational service aspect, especially in longtermservice relationships. Such understanding and discussion is based onan empirical investigation of the perceptions of fire inspection service withinthe fire inspection department of The Danish Institute of Fire and SecurityTechnology (DBI) and their customers. Fire inspection is from the supplierside perceived as a knowledge intensive service (KIBS) but is, from a customerperspective, nevertheless positioned and mainly understood as anoperational service. This creates challenges in understanding the currentvalue propositions of the fire inspection service as a basis to develop newones. Theoretically, the research broadly draws on literature related to servicetypologies, service innovation and value creation
AB - The aim of the paper is to understand and discuss the schism betweenalignment of service and the relational service aspect, especially in longtermservice relationships. Such understanding and discussion is based onan empirical investigation of the perceptions of fire inspection service withinthe fire inspection department of The Danish Institute of Fire and SecurityTechnology (DBI) and their customers. Fire inspection is from the supplierside perceived as a knowledge intensive service (KIBS) but is, from a customerperspective, nevertheless positioned and mainly understood as anoperational service. This creates challenges in understanding the currentvalue propositions of the fire inspection service as a basis to develop newones. Theoretically, the research broadly draws on literature related to servicetypologies, service innovation and value creation
M3 - Article in proceedings
BT - Proceedings 27th RESER conference
A2 - Hernandez, Estibaliz
A2 - Sanchez, David
A2 - Arando, Saioa
PB - Mondragon Unibertsitatea
CY - Bilbao
ER -