Is safety a value proposition? The case of fire inspection

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskning


The aim of the paper is to understand and discuss the schism between
alignment of service and the relational service aspect, especially in longterm
service relationships. Such understanding and discussion is based on
an empirical investigation of the perceptions of fire inspection service within
the fire inspection department of The Danish Institute of Fire and Security
Technology (DBI) and their customers. Fire inspection is from the supplier
side perceived as a knowledge intensive service (KIBS) but is, from a customer
perspective, nevertheless positioned and mainly understood as an
operational service. This creates challenges in understanding the current
value propositions of the fire inspection service as a basis to develop new
ones. Theoretically, the research broadly draws on literature related to service
typologies, service innovation and value creation
TitelProceedings 27th RESER conference : The Crucial Role of Services in Business and Cities Competitiveness
RedaktørerEstibaliz Hernandez, David Sanchez, Saioa Arando
ForlagMondragon Unibertsitatea
ISBN (Elektronisk)978-84-697-5412-2
StatusUdgivet - 2017
BegivenhedRESER Annual Conference in Bilbao, Spain: The crucial role of services in business and cities competitiveness - Bilbao, Spanien
Varighed: 7 sep. 20179 sep. 2017
Konferencens nummer: 27 (Konferencehjemmeside)


KonferenceRESER Annual Conference in Bilbao, Spain

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