Abstract
The aim of the paper is to understand and discuss the schism between
alignment of service and the relational service aspect, especially in longterm
service relationships. Such understanding and discussion is based on
an empirical investigation of the perceptions of fire inspection service within
the fire inspection department of The Danish Institute of Fire and Security
Technology (DBI) and their customers. Fire inspection is from the supplier
side perceived as a knowledge intensive service (KIBS) but is, from a customer
perspective, nevertheless positioned and mainly understood as an
operational service. This creates challenges in understanding the current
value propositions of the fire inspection service as a basis to develop new
ones. Theoretically, the research broadly draws on literature related to service
typologies, service innovation and value creation
alignment of service and the relational service aspect, especially in longterm
service relationships. Such understanding and discussion is based on
an empirical investigation of the perceptions of fire inspection service within
the fire inspection department of The Danish Institute of Fire and Security
Technology (DBI) and their customers. Fire inspection is from the supplier
side perceived as a knowledge intensive service (KIBS) but is, from a customer
perspective, nevertheless positioned and mainly understood as an
operational service. This creates challenges in understanding the current
value propositions of the fire inspection service as a basis to develop new
ones. Theoretically, the research broadly draws on literature related to service
typologies, service innovation and value creation
| Originalsprog | Engelsk |
|---|---|
| Titel | Proceedings 27th RESER conference : The Crucial Role of Services in Business and Cities Competitiveness |
| Redaktører | Estibaliz Hernandez, David Sanchez, Saioa Arando |
| Udgivelses sted | Bilbao |
| Forlag | Mondragon Unibertsitatea |
| Publikationsdato | 2017 |
| ISBN (Elektronisk) | 978-84-697-5412-2 |
| Status | Udgivet - 2017 |
| Begivenhed | RESER Annual Conference in Bilbao, Spain: The crucial role of services in business and cities competitiveness - Bilbao, Spanien Varighed: 7 sep. 2017 → 9 sep. 2017 Konferencens nummer: 27 http://www.reser2017.com/ (Konferencehjemmeside) |
Konference
| Konference | RESER Annual Conference in Bilbao, Spain |
|---|---|
| Nummer | 27 |
| Land | Spanien |
| By | Bilbao |
| Periode | 07/09/2017 → 09/09/2017 |
| Internetadresse |
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Citer dette
Scupola, A., & Hansen, A. V. (2017). Is safety a value proposition? The case of fire inspection. I E. Hernandez, D. Sanchez, & S. Arando (red.), Proceedings 27th RESER conference: The Crucial Role of Services in Business and Cities Competitiveness Mondragon Unibertsitatea.