Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?

Morten Hertzum, Jan Pries-Heje

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review

    Abstract

    Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing arrangements typically involve more interaction between the client and the vendor to understand each other’s culture better, improve communication, form partnerships and the like. We have studied a client that did the opposite. On the basis of a case study, we describe how the interaction between the client and the vendor was minimized on purpose. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software development activities but that the strategy also has important limitations.
    OriginalsprogEngelsk
    TitelBalancing Sourcing and Innovation in Information Systems Development
    RedaktørerMorten Hertzum, Carsten Jørgensen
    Antal sider21
    Udgivelses stedTrondheim, NO
    ForlagTAPIR Akademisk Forlag
    Publikationsdato2011
    Sider77-97
    Kapitel4
    ISBN (Trykt)978-82-519-2758-1
    StatusUdgivet - 2011

    Emneord

    • Offshore outsourcing, culture, maturity, minimal-interaction strategy, extra costs

    Projekter

    SourceIT

    Pries-Heje, J., Scupola, A., Hertzum, M., Juul, N. C., Simonsen, J. & Bødker, K.

    <ingen navn>

    01/01/200831/03/2011

    Projekter: ProjektForskning

    Citer dette

    Hertzum, M., & Pries-Heje, J. (2011). Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? I M. Hertzum, & C. Jørgensen (red.), Balancing Sourcing and Innovation in Information Systems Development (s. 77-97). TAPIR Akademisk Forlag.