Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?

Morten Hertzum, Jan Pries-Heje

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review

    Resumé

    Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing arrangements typically involve more interaction between the client and the vendor to understand each other’s culture better, improve communication, form partnerships and the like. We have studied a client that did the opposite. On the basis of a case study, we describe how the interaction between the client and the vendor was minimized on purpose. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software development activities but that the strategy also has important limitations.
    OriginalsprogEngelsk
    TitelBalancing Sourcing and Innovation in Information Systems Development
    RedaktørerMorten Hertzum, Carsten Jørgensen
    Antal sider21
    Udgivelses stedTrondheim, NO
    ForlagTAPIR Akademisk Forlag
    Publikationsdato2011
    Sider77-97
    Kapitel4
    ISBN (Trykt)978-82-519-2758-1
    StatusUdgivet - 2011

    Emneord

    • Offshore outsourcing, culture, maturity, minimal-interaction strategy, extra costs

    Citer dette

    Hertzum, M., & Pries-Heje, J. (2011). Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? I M. Hertzum, & C. Jørgensen (red.), Balancing Sourcing and Innovation in Information Systems Development (s. 77-97). Trondheim, NO: TAPIR Akademisk Forlag.
    Hertzum, Morten ; Pries-Heje, Jan. / Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?. Balancing Sourcing and Innovation in Information Systems Development. red. / Morten Hertzum ; Carsten Jørgensen. Trondheim, NO : TAPIR Akademisk Forlag, 2011. s. 77-97
    @inbook{39727990977844cbb8dba0a0b23f4934,
    title = "Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?",
    abstract = "Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing arrangements typically involve more interaction between the client and the vendor to understand each other’s culture better, improve communication, form partnerships and the like. We have studied a client that did the opposite. On the basis of a case study, we describe how the interaction between the client and the vendor was minimized on purpose. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software development activities but that the strategy also has important limitations.",
    keywords = "Offshore outsourcing, culture, maturity, minimal-interaction strategy, extra costs",
    author = "Morten Hertzum and Jan Pries-Heje",
    year = "2011",
    language = "English",
    isbn = "978-82-519-2758-1",
    pages = "77--97",
    editor = "Morten Hertzum and Carsten J{\o}rgensen",
    booktitle = "Balancing Sourcing and Innovation in Information Systems Development",
    publisher = "TAPIR Akademisk Forlag",

    }

    Hertzum, M & Pries-Heje, J 2011, Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? i M Hertzum & C Jørgensen (red), Balancing Sourcing and Innovation in Information Systems Development. TAPIR Akademisk Forlag, Trondheim, NO, s. 77-97.

    Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? / Hertzum, Morten; Pries-Heje, Jan.

    Balancing Sourcing and Innovation in Information Systems Development. red. / Morten Hertzum; Carsten Jørgensen. Trondheim, NO : TAPIR Akademisk Forlag, 2011. s. 77-97.

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review

    TY - CHAP

    T1 - Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing?

    AU - Hertzum, Morten

    AU - Pries-Heje, Jan

    PY - 2011

    Y1 - 2011

    N2 - Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing arrangements typically involve more interaction between the client and the vendor to understand each other’s culture better, improve communication, form partnerships and the like. We have studied a client that did the opposite. On the basis of a case study, we describe how the interaction between the client and the vendor was minimized on purpose. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software development activities but that the strategy also has important limitations.

    AB - Many companies consider and some undertake outsourcing of their software development activities. Often, information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such offshore outsourcing arrangements typically involve more interaction between the client and the vendor to understand each other’s culture better, improve communication, form partnerships and the like. We have studied a client that did the opposite. On the basis of a case study, we describe how the interaction between the client and the vendor was minimized on purpose. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software development activities but that the strategy also has important limitations.

    KW - Offshore outsourcing, culture, maturity, minimal-interaction strategy, extra costs

    M3 - Book chapter

    SN - 978-82-519-2758-1

    SP - 77

    EP - 97

    BT - Balancing Sourcing and Innovation in Information Systems Development

    A2 - Hertzum, Morten

    A2 - Jørgensen, Carsten

    PB - TAPIR Akademisk Forlag

    CY - Trondheim, NO

    ER -

    Hertzum M, Pries-Heje J. Is Minimizing Interaction a Solution to Cultural and Maturity Inequality in Offshore Outsourcing? I Hertzum M, Jørgensen C, red., Balancing Sourcing and Innovation in Information Systems Development. Trondheim, NO: TAPIR Akademisk Forlag. 2011. s. 77-97