Resumé
sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?”
Background: In the last three decades, Facilities Management (FM) has established
itself as a key service sector, with a diverse and highly competitive market of FM
contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been
characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature.
Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector.
Results: The results show that for big service providers, innovation is a strategic
activity and is conducted as a planned and systematic process. For FM service
customer with their own FM department, the results are mixed: some of the FM
departments have innovation as a strategic priority and clear innovation strategies
while other FM departments do innovate without being aware that innovation is
taking place. The “ICT Supplier/Consultants” are found to be innovative and their
innovations are both driven by the user needs and by the desire to improve their
competitiveness.
Practical Implications: The study has implications for service innovation
researchers, facilities management researchers as well as facility managers.
| Originalsprog | Engelsk |
|---|---|
| Publikationsdato | 2011 |
| Antal sider | 1 |
| Status | Udgivet - 2011 |
| Begivenhed | Nordic Facilities Management Conference: Research for Practice-Visions for Future - DTU, Lyngby, Danmark Varighed: 22 aug. 2011 → 23 aug. 2011 http://indico.conferences.dtu.dk/conferenceDisplay.py?confId=84 |
Konference
| Konference | Nordic Facilities Management Conference |
|---|---|
| Lokation | DTU |
| Land | Danmark |
| By | Lyngby |
| Periode | 22/08/2011 → 23/08/2011 |
| Internetadresse |
Emneord
- Innovation
- facility management
- services
Citer dette
}
Innovation Insights in the Danish Facility Management Sector. / Scupola, Ada.
2011. Abstract fra Nordic Facilities Management Conference, Lyngby, Danmark.Publikation: Konferencebidrag › Konferenceabstrakt til konference › Forskning › peer review
TY - ABST
T1 - Innovation Insights in the Danish Facility Management Sector
AU - Scupola, Ada
PY - 2011
Y1 - 2011
N2 - Purpose: This paper investigates innovation in the Danish facilities management sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?” Background: In the last three decades, Facilities Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature. Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector. Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications: The study has implications for service innovation researchers, facilities management researchers as well as facility managers.
AB - Purpose: This paper investigates innovation in the Danish facilities management sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?” Background: In the last three decades, Facilities Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature. Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector. Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications: The study has implications for service innovation researchers, facilities management researchers as well as facility managers.
KW - Innovation
KW - facility management
KW - services
M3 - Conference abstract for conference
ER -