Innovation Insights in the Danish Facility Management Sector

    Publikation: KonferencebidragKonferenceabstrakt til konferenceForskningpeer review

    Resumé

    Purpose: This paper investigates innovation in the Danish facilities management
    sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?”
    Background: In the last three decades, Facilities Management (FM) has established
    itself as a key service sector, with a diverse and highly competitive market of FM
    contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been
    characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature.
    Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector.
    Results: The results show that for big service providers, innovation is a strategic
    activity and is conducted as a planned and systematic process. For FM service
    customer with their own FM department, the results are mixed: some of the FM
    departments have innovation as a strategic priority and clear innovation strategies
    while other FM departments do innovate without being aware that innovation is
    taking place. The “ICT Supplier/Consultants” are found to be innovative and their
    innovations are both driven by the user needs and by the desire to improve their
    competitiveness.
    Practical Implications: The study has implications for service innovation
    researchers, facilities management researchers as well as facility managers.
    OriginalsprogEngelsk
    Publikationsdato2011
    Antal sider1
    StatusUdgivet - 2011
    BegivenhedNordic Facilities Management Conference: Research for Practice-Visions for Future - DTU, Lyngby, Danmark
    Varighed: 22 aug. 201123 aug. 2011
    http://indico.conferences.dtu.dk/conferenceDisplay.py?confId=84

    Konference

    KonferenceNordic Facilities Management Conference
    LokationDTU
    LandDanmark
    ByLyngby
    Periode22/08/201123/08/2011
    Internetadresse

    Emneord

    • Innovation
    • facility management
    • services

    Citer dette

    Scupola, A. (2011). Innovation Insights in the Danish Facility Management Sector. Abstract fra Nordic Facilities Management Conference, Lyngby, Danmark.
    Scupola, Ada. / Innovation Insights in the Danish Facility Management Sector. Abstract fra Nordic Facilities Management Conference, Lyngby, Danmark.1 s.
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    abstract = "Purpose: This paper investigates innovation in the Danish facilities management sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?” Background: In the last three decades, Facilities Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature. Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector. Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications: The study has implications for service innovation researchers, facilities management researchers as well as facility managers.",
    keywords = "Innovation, facility management, services",
    author = "Ada Scupola",
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    Scupola, A 2011, 'Innovation Insights in the Danish Facility Management Sector' Nordic Facilities Management Conference, Lyngby, Danmark, 22/08/2011 - 23/08/2011, .

    Innovation Insights in the Danish Facility Management Sector. / Scupola, Ada.

    2011. Abstract fra Nordic Facilities Management Conference, Lyngby, Danmark.

    Publikation: KonferencebidragKonferenceabstrakt til konferenceForskningpeer review

    TY - ABST

    T1 - Innovation Insights in the Danish Facility Management Sector

    AU - Scupola, Ada

    PY - 2011

    Y1 - 2011

    N2 - Purpose: This paper investigates innovation in the Danish facilities management sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?” Background: In the last three decades, Facilities Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature. Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector. Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications: The study has implications for service innovation researchers, facilities management researchers as well as facility managers.

    AB - Purpose: This paper investigates innovation in the Danish facilities management sector and addresses the following research question: “Do Danish FM organizations innovate and if so what are the major types of innovations in the Danish FM sector?” Background: In the last three decades, Facilities Management (FM) has established itself as a key service sector, with a diverse and highly competitive market of FM contractors, in-house FM teams, FM suppliers, FM consultants, and professional FM institutions. Traditionally, innovation processes in service firms have often been characterised as being unsystematic and not science-based and often resulting into ad-hoc innovations that were not really strategically planned. Recent literature, however, has showed that service firms also innovate and their innovations are also of strategic, organized nature. Approach (Theory/Methodology): The study takes the starting point in the literature on facilities management, services and service innovation, and adopts a qualitative research approach to investigate the research question. Specifically twelve interviews were conducted with key managers in twelve Danish companies in the Danish facilities management sector. Results: The results show that for big service providers, innovation is a strategic activity and is conducted as a planned and systematic process. For FM service customer with their own FM department, the results are mixed: some of the FM departments have innovation as a strategic priority and clear innovation strategies while other FM departments do innovate without being aware that innovation is taking place. The “ICT Supplier/Consultants” are found to be innovative and their innovations are both driven by the user needs and by the desire to improve their competitiveness. Practical Implications: The study has implications for service innovation researchers, facilities management researchers as well as facility managers.

    KW - Innovation

    KW - facility management

    KW - services

    M3 - Conference abstract for conference

    ER -

    Scupola A. Innovation Insights in the Danish Facility Management Sector. 2011. Abstract fra Nordic Facilities Management Conference, Lyngby, Danmark.