ICT-Services in a University Environment

Simon Heilesen

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

This case discusses the development and management of ICT-services at a Danish university. A special characteristic of the case is that the development has taken place on the basis of participatory design and voluntary adoption. On the one hand, this approach furthers the adoption of ICT-services. On the other hand, it may hamper the development of a uniform and universally accepted set of services. Some concrete examples of ICT-services are discussed from the point of view of factors favorable to the adoption of technological innovations. These include services for administration, communication, education, and integration. One lesson learned is that developing services for education is a cultural challenge as much as it is a technological one, and that the rate of adoption tends to be slower.
OriginalsprogEngelsk
TidsskriftJournal of Cases on Information Technology
Vol/bind12
Udgave nummer1
Sider (fra-til)50-62
ISSN1548-7717
StatusUdgivet - 2010

Emneord

  • e-læring
  • ikt-kompetencer
  • strategi

Citer dette

Heilesen, Simon. / ICT-Services in a University Environment. I: Journal of Cases on Information Technology. 2010 ; Bind 12, Nr. 1. s. 50-62.
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ICT-Services in a University Environment. / Heilesen, Simon.

I: Journal of Cases on Information Technology, Bind 12, Nr. 1, 2010, s. 50-62.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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AB - This case discusses the development and management of ICT-services at a Danish university. A special characteristic of the case is that the development has taken place on the basis of participatory design and voluntary adoption. On the one hand, this approach furthers the adoption of ICT-services. On the other hand, it may hamper the development of a uniform and universally accepted set of services. Some concrete examples of ICT-services are discussed from the point of view of factors favorable to the adoption of technological innovations. These include services for administration, communication, education, and integration. One lesson learned is that developing services for education is a cultural challenge as much as it is a technological one, and that the rate of adoption tends to be slower.

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