ICT Adoption in Facilities Management Supply Chain: The Case of Denmark

This article involves a qualitative study of factors impacting the adoption of ICT solutions in the Danish facility management supply chain. The results show that there are a number of drivers and barriers that influence the adoption of ICT solutions in this service sector. These have been grouped under three major categories: organizational factors including strategic and operational factors; external environmental factors including supplier interdependence and industry characteristics; and technological factors including compatibility and complexity. The study is relevant to researchers concerned with ICT adoption, operations and service management (especially facilities management) as well as operation managers and ICT managers.