How Do Designers Make User-Experience Design Decisions?

Yu-Tzu Lin*, Morten Hertzum

*Corresponding author

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstract

As they go about their work, user experience (UX) designers make numerous decisions. This study investigates how UX designers make use of recognition-primed decision (RPD) mechanisms as well as mental models and information seeking in making design decisions. Based on field observation and interviews in two design teams, we find that the RPD mechanisms of pattern recognition and mental simulation are common in three UX design layers: scope, structure, and skeleton. Mental models tend to be common in the design layers where RPD is not common. The mental models involve causal relationships, empathy, and simple statements. Information seeking is common in all design layers, except the scope layer, and often consists of seeking information to justify decisions the designers have already more or less made. We discuss two implications of our findings for systems to support designers’ decision-making.
OriginalsprogEngelsk
TitelDesign, User Experience, and Usability. Interaction Design: 9th International Conference, DUXU 2020, Held As Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings, Part I
RedaktørerAaron Marcus, Elizabeth Rosenzweig
Antal sider11
Vol/bindPart I
UdgivelsesstedSwitzerland
ForlagSpringer
Publikationsdato2020
Sider188-198
ISBN (Trykt)9783030497125
ISBN (Elektronisk)9783030497132
DOI
StatusUdgivet - 2020
Udgivet eksterntJa
Begivenhed9th International Conference: Design, User Experience and Usability. Interaction Design - København, Danmark
Varighed: 19 jul. 202024 jul. 2020
Konferencens nummer: 9

Konference

Konference9th International Conference: Design, User Experience and Usability. Interaction Design
Nummer9
Land/OmrådeDanmark
ByKøbenhavn
Periode19/07/202024/07/2020
NavnLecture Notes in Computer Science
Nummer12200
ISSN0302-9743

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