@inbook{9c43098d7c0c4e32a8f68a94d19f3162,
title = "Guidelines for User Driven Service and E-Service Innovations",
keywords = "Innovation, Services, Libraries, Design, Case study, Innovation, Services, Libraries, Design, Case study",
author = "Ada Scupola",
year = "2014",
doi = "10.1007/978-3-319-07040-7_22",
language = "English",
series = "Lecture Notes in Information Systems and Organisation ",
publisher = "Springer Science+Business Media",
pages = "229--241",
editor = "Caporarello, {L. } and {Di Martino}, B. and Martinez, {M. }",
booktitle = "Smart organizations need smart artifacts",
address = "Germany",
}