Governance and Innovation in Public sector Services: The case of Digital Library

Ada Scupola, Antonello Zanfei

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstract

Based on a longitudinal case study of virtual library development, we highlight three important aspects that characterize the links between governance and innovation in public sector innovation. First, the examined case shows that the organizational complexities have increased in the transition from what could be considered as a spurious New Public Management approach, which incorporates elements of the traditional hierarchical model and elements of market-like
competition, towards a “networked model” implying more emphasis on bottom-up decision making and a greater involvement of end users. Second, we provide evidence of increasing cocreation activities in which end users are involved not only in choosing out of a given menu of alternative solutions to given problems, but also in the definition of the menu itself, and in
shaping and implementing innovative solutions. Third, the increasing involvement of users has created important innovation opportunities that are more and more characterized by their frugal/bricolage nature, hence more localized but not necessarily trivial and relatively easy to diffuse to different contexts.
OriginalsprogEngelsk
TitelEURAM 2015 : Proceedings
Udgivelses stedWarsaw
ForlagKozminski University
Publikationsdato17 jun. 2015
ISBN (Elektronisk)978-8386437-60-0
StatusUdgivet - 17 jun. 2015
BegivenhedEURAM 2015 - Warsaw, Polen
Varighed: 17 jun. 201520 jun. 2015
http://euram-online.org/euram-15.html

Konference

KonferenceEURAM 2015
LandPolen
ByWarsaw
Periode17/06/201520/06/2015
Internetadresse

Emneord

  • governance
  • public sector
  • ICT
  • innovation

Citer dette

Scupola, A., & Zanfei, A. (2015). Governance and Innovation in Public sector Services: The case of Digital Library. I EURAM 2015: Proceedings Kozminski University.