Formative evaluation and user engagement: A model to ensure value from e-government

Jesper Bull Berger

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    Governments are investing in e-government to enhance public sector efficiency. It has been argued by e-government scholars that citizens’ demand for e-government does not meet expectations; hence governments might not achieve the expected benefits. This study investigates formative evaluation as a method to ensure e-government benefits realization. The case is ex-post evaluation of value from digital communication in a citizen service center at a Danish municipality and was conducted as Action Research. Barriers to adoption were revealed, addressed and eliminated during the formative evaluation process. Clear expectations from top management, assessments and disclosure of workers' behavior and commitment from managers proved pivotal in the benefits realization process. Further research into the internal e-government adoption processes and the impact from external factors is needed in order to understand more profoundly the challenges for realizing benefits from e-government
    OriginalsprogEngelsk
    TitelElectronic Government and Electronic Participation
    Antal sider8
    Vol/bind22
    ForlagIOS Press
    Publikationsdato2015
    Sider193-200
    ISBN (Trykt) 978-1-61499-569-2
    ISBN (Elektronisk)978-1-61499-570-8
    DOI
    StatusUdgivet - 2015
    NavnInnovation and the Public Sector
    Vol/bind22
    ISSN1871-1073

    Emneord

    • E-government
    • e-government
    • action research
    • benefits
    • evaluation
    • value

    Citer dette

    Berger, J. B. (2015). Formative evaluation and user engagement: A model to ensure value from e-government. I Electronic Government and Electronic Participation (Bind 22, s. 193-200). IOS Press. Innovation and the Public Sector, Bind. 22 https://doi.org/10.3233/978-1-61499-570-8-193
    Berger, Jesper Bull. / Formative evaluation and user engagement: A model to ensure value from e-government. Electronic Government and Electronic Participation. Bind 22 IOS Press, 2015. s. 193-200 (Innovation and the Public Sector, Bind 22).
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    abstract = "This paper presents a study of the development in leading egovernment papers from 2001-2010. Inspired by a study by Heeks and Bailur, the analysis uses a different sampling method, adds new themes, and focuses on changes over time. Through an iterative process known as template analysis the five most cited papers from each year are analyzed according to themes such as perspectives on the impact and impact causes of e-government, methods used, underlying research philosophies and recommendations. Findings indicate that the papers are still somewhat optimistic regarding the impact of e-government, but no longer as technologically deterministic. Discussions of research philosophies start to appear, as do social constructionist studies, although most papers are still positivistic. There is an increase in the use of primary data, and somemovement in focus from infrastructure and services towards citizens. There is little development in the discussions of generalization of results and recommendations offered.",
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    Berger, JB 2015, Formative evaluation and user engagement: A model to ensure value from e-government. i Electronic Government and Electronic Participation. bind 22, IOS Press, Innovation and the Public Sector, bind 22, s. 193-200. https://doi.org/10.3233/978-1-61499-570-8-193

    Formative evaluation and user engagement: A model to ensure value from e-government. / Berger, Jesper Bull.

    Electronic Government and Electronic Participation. Bind 22 IOS Press, 2015. s. 193-200 (Innovation and the Public Sector, Bind 22).

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    Berger JB. Formative evaluation and user engagement: A model to ensure value from e-government. I Electronic Government and Electronic Participation. Bind 22. IOS Press. 2015. s. 193-200. (Innovation and the Public Sector, Bind 22). https://doi.org/10.3233/978-1-61499-570-8-193