We investigate the emotional labour (EL) involved in digital communication practices among co-located knowledge workers working in an agile IT-consultancy firm with a relative flat hierarchy. We analyse how the specific sociotechnical infrastructures of a democratic communication technology called flowdock give rise to EL and emotions more broadly (Hochschild, 1979, 1983). Based on rich qualitative data we unpack the role of EL and emotions in digital communication and we tease out the meaning of the sociomaterial infrastructure of the technology as well as how flowdock gives rise to EL and emotions more broadly. For some, the technology and its script affords a sense of feeling close to the organisation and generate positive emotions. For others, flowdock and constant connectivity is overwhelming, so they opt out and hence are excluded from organisational decision-making processes. The study contributes by further developing EL to a digital context. This implies opening up EL towards a more dynamic and situated approach and contributing to the literature scrutinizing the EL of backstage professionals.
|Bidragets oversatte titel||Følelser online: en udforskning af følelsesarbejdet i en digital kontekst i en agil IT virksomhed|
|Status||Udgivet - 2020|
|Begivenhed||Nordic Working Life Conference (NWLC) - |
Varighed: 28 sep. 2020 → 29 sep. 2020
|Konference||Nordic Working Life Conference (NWLC)|
|Periode||28/09/2020 → 29/09/2020|