Expanding the Tactical Level in ISO/IEC 33014 to Deal with a Broader Set of Change Initiatives

Peter H. Carstensen, Otto Vinter*

*Corresponding author

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


The ISO/IEC 33014 is an excellent guide for planning and implementing process improvement initiatives. The standard, however, only deals with improvement initiatives that are based on assessments of an organization’s processes. For the standard to be capable of dealing with a broader set of change initiatives the tactical level in the standard needs to be expanded with a new perspective. In this paper we present a proposal for such an expansion. The central part of this expansion is the introduction of a change-charter that defines the directions, policies and guidelines for these change initiatives. We propose that the charter be built on the nine change-aspects that we have previously aggregated through a comprehensive literature study of prominent change management literature.

TitelSystems, Software and Services Process Improvement - 27th European Conference, EuroSPI 2020, Proceedings
RedaktørerMurat Yilmaz, Paul Clarke, Jörg Niemann, Richard Messnarz
Antal sider13
ISBN (Trykt)9783030564407
StatusUdgivet - 2020
Begivenhed27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020 - Düsseldorf, Tyskland
Varighed: 9 sep. 202011 sep. 2020


Konference27th European Conference on Systems, Software and Services Process Improvement, EuroSPI 2020
NavnCommunications in Computer and Information Science
Vol/bind1251 CCIS

Bibliografisk note

Funding Information:
We wish to thank Professor Jan Pries-Heje (Roskilde University) and Partner J?rn Johansen (Whitebox) for thoughtful discussions and review of the change-aspects. We also wish to thank the change management master students at Roskilde University for their contribution in the validation process. The two authors of this paper are listed in alphabetical order only. The paper is a joint effort.

Publisher Copyright:
© 2020, Springer Nature Switzerland AG.

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