Abstract
Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be
improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
| Originalsprog | Engelsk |
|---|---|
| Publikationsdato | 2001 |
| Antal sider | 10 |
| Status | Udgivet - 2001 |
| Udgivet eksternt | Ja |
| Begivenhed | UM2001 Workshop on Empirical Evaluation of Adaptive Systems - Sonthofen, Tyskland Varighed: 13 jul. 2001 → 13 jul. 2001 |
Workshop
| Workshop | UM2001 Workshop on Empirical Evaluation of Adaptive Systems |
|---|---|
| Land | Tyskland |
| By | Sonthofen |
| Periode | 13/07/2001 → 13/07/2001 |