Establishing criteria for evaluating intelligent agents in E-commerce

Hans H. K. Sønderstrup-Andersen, Verner Andersen, Camilla B. Hansen

Publikation: KonferencebidragPaperForskning

Abstract

Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be
improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
OriginalsprogEngelsk
Publikationsdato2001
Antal sider10
StatusUdgivet - 2001
Udgivet eksterntJa
BegivenhedUM2001 Workshop on Empirical Evaluation of Adaptive Systems - Sonthofen, Tyskland
Varighed: 13 jul. 200113 jul. 2001

Workshop

WorkshopUM2001 Workshop on Empirical Evaluation of Adaptive Systems
LandTyskland
BySonthofen
Periode13/07/200113/07/2001

Citer dette

Sønderstrup-Andersen, H. H. K., Andersen, V., & Hansen, C. B. (2001). Establishing criteria for evaluating intelligent agents in E-commerce. Afhandling præsenteret på UM2001 Workshop on Empirical Evaluation of Adaptive Systems, Sonthofen, Tyskland. http://130.226.56.153/rispubl/SYS/syspdf/sys_31_2006.pdf