Resumé
improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
| Originalsprog | Engelsk |
|---|---|
| Publikationsdato | 2001 |
| Antal sider | 10 |
| Status | Udgivet - 2001 |
| Udgivet eksternt | Ja |
| Begivenhed | UM2001 Workshop on Empirical Evaluation of Adaptive Systems - Sonthofen, Tyskland Varighed: 13 jul. 2001 → 13 jul. 2001 |
Workshop
| Workshop | UM2001 Workshop on Empirical Evaluation of Adaptive Systems |
|---|---|
| Land | Tyskland |
| By | Sonthofen |
| Periode | 13/07/2001 → 13/07/2001 |
Citer dette
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Establishing criteria for evaluating intelligent agents in E-commerce. / Sønderstrup-Andersen, Hans H. K.; Andersen, Verner; Hansen, Camilla B.
2001. Afhandling præsenteret på UM2001 Workshop on Empirical Evaluation of Adaptive Systems, Sonthofen, Tyskland.Publikation: Konferencebidrag › Paper › Forskning
TY - CONF
T1 - Establishing criteria for evaluating intelligent agents in E-commerce
AU - Sønderstrup-Andersen, Hans H. K.
AU - Andersen, Verner
AU - Hansen, Camilla B.
PY - 2001
Y1 - 2001
N2 - Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
AB - Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance
M3 - Paper
ER -