Establishing criteria for evaluating intelligent agents in E-commerce

Hans H. K. Sønderstrup-Andersen; Verner Andersen; Camilla B. Hansen

Establishing criteria for evaluating intelligent agents in E-commerce

Hans H. K. Sønderstrup-Andersen, Verner Andersen, Camilla B. Hansen

Publikation: Konferencebidrag › Paper › Forskning

Abstract

Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be
improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance

Originalsprog	Engelsk
Publikationsdato	2001
Antal sider	10
Status	Udgivet - 2001
Udgivet eksternt	Ja
Begivenhed	UM2001 Workshop on Empirical Evaluation of Adaptive Systems - Sonthofen, Tyskland Varighed: 13 jul. 2001 → 13 jul. 2001

Workshop

Workshop	UM2001 Workshop on Empirical Evaluation of Adaptive Systems
Land	Tyskland
By	Sonthofen
Periode	13/07/2001 → 13/07/2001

Citer dette

Sønderstrup-Andersen, H. H. K., Andersen, V., & Hansen, C. B. (2001). Establishing criteria for evaluating intelligent agents in E-commerce. Afhandling præsenteret på UM2001 Workshop on Empirical Evaluation of Adaptive Systems, Sonthofen, Tyskland. http://130.226.56.153/rispubl/SYS/syspdf/sys_31_2006.pdf

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title = "Establishing criteria for evaluating intelligent agents in E-commerce",

abstract = "Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance",

author = "S{\o}nderstrup-Andersen, {Hans H. K.} and Verner Andersen and Hansen, {Camilla B.}",

year = "2001",

language = "English",

note = "null ; Conference date: 13-07-2001 Through 13-07-2001",

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TY - CONF

T1 - Establishing criteria for evaluating intelligent agents in E-commerce

AU - Sønderstrup-Andersen, Hans H. K.

AU - Andersen, Verner

AU - Hansen, Camilla B.

PY - 2001

Y1 - 2001

N2 - Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance

AB - Based on a joint European project, COGITOi, concerning e-commerce, the objective of our research was to establish a set of evaluation criteria and investigate user acceptance of intelligent agents, supporting the user navigation on the web-site, and whether the human-computer interaction may be improved by an expressive visualisation of the virtual agent. We have used the Cognitive Systems Engineering means-ends analysis tool for creating the criteria in the form of a set of user requirements. We have used interview sessions followed by a focus group. for collecting data. In this paper we present a series of strategical evaluation criteria, a set of problems related to the use of existing web-agents and the results from a word association test on agent appearance

M3 - Paper

Y2 - 13 July 2001 through 13 July 2001

ER -

Link til dokument

http://130.226.56.153/rispubl/SYS/syspdf/sys_31_2006.pdf