E-service research trends in the domain of e-Government: A Contemporary Study

Ada Scupola, M. Sirajul Islam

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review


    Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational and societal levels. This paper conducts a thorough literature review to examine the e-service research trends during the period between 2005 and 2009 mostly in terms of, research methods, theoretical models and frameworks employed as well as type of research questions. The results show that there has been a good amount of papers focusing on ‘e-Service’ within the field of e-government with a good combination of research methods and theories. In particular the findings show that technology acceptance, evaluation and system architecture are the most common themes, that circa half of the studies surveyed focus on the organizational perspective and that the most employed research methods are case studies and surveys, often with a mix of both types of methodologies.
    TidsskriftInternational Journal of e-Services and Mobile Applications
    Udgave nummer1
    Sider (fra-til)39-56
    Antal sider17
    StatusUdgivet - 2011


    • e-Service
    • e-Government
    • contemporary research
    • public sector
    • information technology
    • information systems

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