Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Torkil Clemmensen; Morten Hertzum; Jiaoyan Yang; Yanan Chen

doi:10.1007/978-3-642-40480-1_31

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?

Torkil Clemmensen, Morten Hertzum, Jiaoyan Yang, Yanan Chen

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

In this paper, we study how usability professionals’ thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users’ concerns, researchers should study context more.

Originalsprog	Engelsk
Titel	INTERACT 2013 : Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction
Redaktører	Paula Kotzé, Gary Marsden, Gitte Lindgaard, J. Wesson, M. Winckler
Antal sider	18
Vol/bind	LNCS 8118
Udgivelsessted	Berlin
Forlag	Springer
Publikationsdato	2013
Sider	461-478
ISBN (Trykt)	978-3-642-40479-5
DOI	https://doi.org/10.1007/978-3-642-40480-1_31
Status	Udgivet - 2013

Emneord

usability professionals
UX professionals
user experience
stakeholder differences
cultural differences

Link til dokument

10.1007/978-3-642-40480-1_31

Cultural Usability
Hertzum, M., Clemmensen, T., Yammiyavar, P., Sun, X., Nielsen, L., Kumar, J., Plocher, T., Jacobsen, N. E., Shi, Q. & Hornbæk, K.
Det Frie Forskningsråd
01/01/2006 → 31/12/2009
Projekter: Projekt › Forskning

Citer dette

Clemmensen, T., Hertzum, M., Yang, J., & Chen, Y. (2013). Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do? I P. Kotzé, G. Marsden, G. Lindgaard, J. Wesson, & M. Winckler (red.), INTERACT 2013: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction (Bind LNCS 8118, s. 461-478). Springer. https://doi.org/10.1007/978-3-642-40480-1_31

Clemmensen, Torkil ; Hertzum, Morten ; Yang, Jiaoyan et al. / Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?. INTERACT 2013: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction. red. / Paula Kotzé ; Gary Marsden ; Gitte Lindgaard ; J. Wesson ; M. Winckler. Bind LNCS 8118 Berlin : Springer, 2013. s. 461-478

@inproceedings{f3e2b1129bc54fe082c1b43cd8d26d06,

title = "Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do?",

abstract = "In this paper, we study how usability professionals{\textquoteright} thinking about system use relates to that of system developers and end users. We conducted 72 repertory-grid interviews to capture how usability professionals, developers, and users describe their system use. The participants in each stakeholder group were from China, Denmark, and India. Our results indicate that usability professionals focus on emotion-related aspects of system use, while users focus more on context in terms of utility and degree of usage. There are no interactions between stakeholder group and nationality, although both stakeholder group and nationality independently influence how participants think about usability and user experience. We recommend that to understand users{\textquoteright} concerns, researchers should study context more.",

keywords = "usability professionals, UX professionals, user experience, stakeholder differences, cultural differences",

author = "Torkil Clemmensen and Morten Hertzum and Jiaoyan Yang and Yanan Chen",

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isbn = "978-3-642-40479-5",

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Clemmensen, T, Hertzum, M, Yang, J & Chen, Y 2013, Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do? i P Kotzé, G Marsden, G Lindgaard, J Wesson & M Winckler (red), INTERACT 2013: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction. bind LNCS 8118, Springer, Berlin, s. 461-478. https://doi.org/10.1007/978-3-642-40480-1_31

Do Usability Professionals Think about User Experience in the Same Way as Users and Developers Do? / Clemmensen, Torkil; Hertzum, Morten; Yang, Jiaoyan et al.
INTERACT 2013: Proceedings of the IFIP TC 13 International Conference on Human-Computer Interaction. red. / Paula Kotzé; Gary Marsden; Gitte Lindgaard; J. Wesson; M. Winckler. Bind LNCS 8118 Berlin: Springer, 2013. s. 461-478.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review