Digital Transformation of Public Administration Services in Denmark: A Process Tracing Case Study

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This paper presents the results of a process tracing study of digital transformationin Denmark. The study is part of a European Horizon 2020 project entitled Co-Val (Understanding value co-creation in public services for transforming European public administrations). The paper traces the development of policies and stakeholders involvement that have contributed to achieving the digital transformation in Denmark’s public administration as it is reflected
by the current DESI index over the last two decades [1]. The study uses a qualitative methodology in the form of case study [2]. In particular, a longitudinal case study and process tracing methodology is used. The data are secondary data consisting of digital transformation strategies, policies and related documents and press releases retrieved on governmental websites.
The case study provides an overview of Denmark’s digitalization position in relation to the rest of EU, the basic digital policies and strategies that the Danish government has undertaken over the last two decades as well as an account of the key stakeholders involved in such a process. The case study is important because it sheds light on the digital transformation process in the most advanced country according to the DESI Index and therefore it presents
some lessons other countries might learn from.
TidsskriftNordic and Baltic Journal of Information and Communications Technologies
Udgave nummer1
Sider (fra-til)261–284
Antal sider24
StatusUdgivet - 2018

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