Coping with cultural and maturity inequality in offshore outsourcing

Is minimizing interaction the solution?

Morten Hertzum, Jan Pries-Heje

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Many companies consider and undertake outsourcing of their software-development activities. Often information systems development is outsourced to vendors in different cultures or with a different level of software-process maturity. Recommendations for managing such outsourcing arrangements typically involve that client and vendor should increase interaction, learn more about the culture of the other part, communicate more, form partnerships, and the like. We have studied a client that did the opposite with a successful outcome. Based on a case study we lay out the story of how interaction between client and vendor on purpose was minimized. What mechanisms were used? What worked and what did not? We conclude that minimizing interaction can be a viable strategy to follow when clients face large cultural and maturity inequality in offshoring their software-development activities
OriginalsprogEngelsk
TitelInformation systems in a globalising world: Challenges, ethics and practices : Proceedings of the 17th European Conference on Information Systems
RedaktørerS. Newell, E. Whitley, N. Pouloudi, J. Wareham, L. Mathiassen
Antal sider12
Publikationsdato2009
Sider923-934
ISBN (Trykt)978-88-6129-391-5
StatusUdgivet - 2009
BegivenhedECIS 2009: The 17th European Conference on Information Systems - Verona, Italien
Varighed: 8 jun. 200910 jun. 2009
Konferencens nummer: 17

Konference

KonferenceECIS 2009: The 17th European Conference on Information Systems
Nummer17
LandItalien
ByVerona
Periode08/06/200910/06/2009

Citer dette

Hertzum, M., & Pries-Heje, J. (2009). Coping with cultural and maturity inequality in offshore outsourcing: Is minimizing interaction the solution? I S. Newell, E. Whitley, N. Pouloudi, J. Wareham, & L. Mathiassen (red.), Information systems in a globalising world: Challenges, ethics and practices: Proceedings of the 17th European Conference on Information Systems (s. 923-934)
Hertzum, Morten ; Pries-Heje, Jan. / Coping with cultural and maturity inequality in offshore outsourcing : Is minimizing interaction the solution?. Information systems in a globalising world: Challenges, ethics and practices: Proceedings of the 17th European Conference on Information Systems. red. / S. Newell ; E. Whitley ; N. Pouloudi ; J. Wareham ; L. Mathiassen. 2009. s. 923-934
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Hertzum, M & Pries-Heje, J 2009, Coping with cultural and maturity inequality in offshore outsourcing: Is minimizing interaction the solution? i S Newell, E Whitley, N Pouloudi, J Wareham & L Mathiassen (red), Information systems in a globalising world: Challenges, ethics and practices: Proceedings of the 17th European Conference on Information Systems. s. 923-934, ECIS 2009: The 17th European Conference on Information Systems, Verona, Italien, 08/06/2009.

Coping with cultural and maturity inequality in offshore outsourcing : Is minimizing interaction the solution? / Hertzum, Morten; Pries-Heje, Jan.

Information systems in a globalising world: Challenges, ethics and practices: Proceedings of the 17th European Conference on Information Systems. red. / S. Newell; E. Whitley; N. Pouloudi; J. Wareham; L. Mathiassen. 2009. s. 923-934.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Hertzum M, Pries-Heje J. Coping with cultural and maturity inequality in offshore outsourcing: Is minimizing interaction the solution? I Newell S, Whitley E, Pouloudi N, Wareham J, Mathiassen L, red., Information systems in a globalising world: Challenges, ethics and practices: Proceedings of the 17th European Conference on Information Systems. 2009. s. 923-934