Collaborative and Participatory Design

Morten Hertzum*, Claus Bossen

*Corresponding author

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review


Participatory design (PD) emerged in the 1970s as an approach that advocated the right of those affected by information technology to have a say in decisions about its design. From these origins, PD has introduced stimulating ideas about the direct involvement of people in co-designing their systems and spawned tools for accomplishing this involvement. This chapter starts with a brief account of the origins of PD in Scandinavia and North America and then goes on to describe four defining principles of PD. These principles are genuine participation, collaboratively envisioning the future, mutual learning, and change that is meaningful locally and beyond. After that, the two main sections of the chapter cover frameworks and tools. The chapter briefly reviews an established framework for designing workplace technologies and discusses emerging frameworks for designing community technologies. The tools employed in these and other PD frameworks include future workshops, ethnography, in-situ interviews, observation, company visits, cooperative prototyping, and facilitation. These seven tools are described. PD is a reflective approach that has evolved considerably over the half century it has existed. The chapter concludes with a discussion of major themes in those reflections and evolutions.
TitelUser Experience Methods and Tools in Human-Computer Interaction
RedaktørerConstantine Stephanidis, Gavriel Salvendy
ForlagCRC Press
ISBN (Trykt)9781032370026
StatusAccepteret/In press - 2024


  • Participatory Design
  • Co-design
  • User Participation
  • future workshops
  • mutual learning
  • meaningful change
  • community participation
  • workplace democracy

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