Projekter pr. år
Abstract
In this article, I explore the impact of shifting from in-person to online service delivery on individual and group modes of co-production of migrant integration services during the COVID-19 pandemic. The study adds to the literature concerning the effects of digital co-production on social services that rely heavily on relational interactions to build trust. Using qualitative methods, the research explores how digitalisation affects four key elements: interaction, motivation and commitment, resources and skills, and empowerment and inclusion. While digital co-production introduces new modes of interaction that may enhance inclusion in some types of individual co-production, it poses significant challenges for all elements of group co-production. The study concludes that while digital co-production may offer some benefits, its application to highly relational services with vulnerable populations is often detrimental, questioning its desirability and effectiveness in such contexts.
Originalsprog | Engelsk |
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Tidsskrift | Social Policy and Administration |
Vol/bind | Early view |
Antal sider | 11 |
ISSN | 0144-5596 |
DOI | |
Status | Udgivet - 2025 |
Emneord
- Co-production
- Digitalization
- Migrant integration
Projekter
- 1 Afsluttet
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Co-producing migrant integration services during challenging times
McMullin, C. (Projektleder)
American Political Science Association (APSA), Concordia University
01/03/2020 → 31/03/2021
Projekter: Projekt › Forskning