Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark

Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.

Highlights:
• We study the digital transformation of public administrations in Denmark.
• We investigate how Denmark created public value through its digital transformation efforts.
• We identify five co-production phases: co-planning, co-design, co-management, co-delivery and co-assessment.
• We empirically contribute to operazionalize public value and each co-production phase.