Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark

Ada Scupola; Ines  Mergel

doi:10.1016/j.giq.2021.101650

Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark

Ada Scupola^*, Ines Mergel

^*Corresponding author

Institut for Samfundsvidenskab og Erhverv

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Abstract

Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.

Highlights:
• We study the digital transformation of public administrations in Denmark.
• We investigate how Denmark created public value through its digital transformation efforts.
• We identify five co-production phases: co-planning, co-design, co-management, co-delivery and co-assessment.
• We empirically contribute to operazionalize public value and each co-production phase.

Originalsprog	Engelsk
Artikelnummer	101650
Tidsskrift	Government Information Quarterly
Vol/bind	39
Udgave nummer	1
ISSN	0740-624X
DOI	https://doi.org/10.1016/j.giq.2021.101650
Status	Udgivet - jan. 2022

Bibliografisk note

Funding Information:
This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 770356 .

Emneord

Digital transformation, public value, co-production, public service delivery, public administration, digital strategy, digital policy

Link til dokument

10.1016/j.giq.2021.101650Licens: CC BY-NC-ND

Co-production in digital transformation of public administration and public value creation: The case of Denmark Forlagets udgivne version, 916 KBLicens: CC BY-NC-ND

Co-VAL - Understanding value co-creation in public services for transforming European public administrations
Hansen, A. V., Fuglsang, L. & Scupola, A.
01/11/2017 → 30/04/2021
Projekter: Projekt › Forskning

Digitalization of public services in Denmark-Does it bring any value?
Ada Scupola (Oplægsholder)
25 apr. 2022
Aktivitet: Tale eller præsentation › Foredrag og mundtlige bidrag

Citer dette

@article{2efa7356b04845008df317742c7daa0b,

title = "Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark",

abstract = "Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.",

keywords = "Digital transformation, public value, co-production, public service delivery, public administration, digital strategy, digital policy",

author = "Ada Scupola and Ines Mergel",

note = "Funding Information: This project has received funding from the European Union{\textquoteright}s Horizon 2020 research and innovation programme under grant agreement No 770356 .",

year = "2022",

month = jan,

doi = "10.1016/j.giq.2021.101650",

language = "English",

volume = "39",

journal = "Government Information Quarterly",

issn = "0740-624X",

publisher = "Elsevier Ltd",

number = "1",

}

TY - JOUR

T1 - Co-Production in Digital Transformation of Public Administration and Public Value Creation

T2 - The case of Denmark

AU - Scupola, Ada

AU - Mergel, Ines

N1 - Funding Information: This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 770356 .

PY - 2022/1

Y1 - 2022/1

N2 - Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.

AB - Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value.

KW - Digital transformation, public value, co-production, public service delivery, public administration, digital strategy, digital policy

U2 - 10.1016/j.giq.2021.101650

DO - 10.1016/j.giq.2021.101650

M3 - Journal article

SN - 0740-624X

VL - 39

JO - Government Information Quarterly

JF - Government Information Quarterly

IS - 1

M1 - 101650

ER -

Co-Production in Digital Transformation of Public Administration and Public Value Creation: The case of Denmark

Abstract

Bibliografisk note

Emneord

Link til dokument

Projekter

Co-VAL - Understanding value co-creation in public services for transforming European public administrations

Aktiviteter

Digitalization of public services in Denmark-Does it bring any value?

Citer dette