TY - JOUR
T1 - Burdens, Sludge, Ordeals, Red Tape, Oh My!
T2 - A User’s Guide to the Study of Frictions
AU - Madsen, Jonas Krogh
AU - Mikkelsen, Kim Sass
AU - Moynihan, Donald P.
N1 - Important note from the Publisher regarding the attached version of the article: "This is the peer reviewed version of the following article: Krogh Madsen, J., Sass Mikkelsen, K. and Moynihan, D. (2021), Burdens, Sludge, Ordeals, Red Tape, Oh My! A User’s Guide to the Study of Frictions. Public Admin. Accepted Author Manuscript, which has been published in final form at https://doi.org/10.1111/padm.12717. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions."
PY - 2022/6
Y1 - 2022/6
N2 - Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially in their interactions with the public sector, creating both the potential for new research opportunities and conceptual confusion. We seek to head off the latter by providing, in one place, a definition, description of the development, and comparison of four dominant conceptions of frictions: ordeal mechanisms, red tape, administrative burden, and sludge. In particular, we discuss the four concepts' definitions and use in terms of their objectivity, distributive effects, object and domain, and deliberate design. This article helps researchers to understand the overlap and distinctions between these concepts and the role of public administration in these different traditions. Comparisons of the different approaches' thinking also suggest opportunities for mutual learning.
AB - Recent years have seen a dramatic growth in the study of frictions that individuals experience, especially in their interactions with the public sector, creating both the potential for new research opportunities and conceptual confusion. We seek to head off the latter by providing, in one place, a definition, description of the development, and comparison of four dominant conceptions of frictions: ordeal mechanisms, red tape, administrative burden, and sludge. In particular, we discuss the four concepts' definitions and use in terms of their objectivity, distributive effects, object and domain, and deliberate design. This article helps researchers to understand the overlap and distinctions between these concepts and the role of public administration in these different traditions. Comparisons of the different approaches' thinking also suggest opportunities for mutual learning.
U2 - 10.1111/padm.12717
DO - 10.1111/padm.12717
M3 - Journal article
VL - 100
SP - 375
EP - 393
JO - Public Administration
JF - Public Administration
SN - 0033-3298
IS - 2
ER -