User reflection on actions in ambulance telemedicine systems

Bidragets oversatte titel: Brugerrefleksioner i ambulance telemedicin systemer

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning

Resumé

Much information is shared, interpreted and recreated between caller, emergency dispatch personnel and ambulance crew during an emergency call. This paper studies the use of reflection in the ambulance control center based on the information an ambulance crew produces during patient treatment in the ambulance. The study is based on an ethnographical single case study of a Danish ambulance control center that uses a system called “amPHI” to monitor outgoing and homebound ambulance runs from scene of injury to arrival at the emergency department. The paper finds that the control center uses the documented and shared information to support organizational learning, increase effectiveness of interaction with callers and support social practice in the control center. The reflections are a result of the health professional backgrounds of the emergency medical dispatch staff that enable them to understand and use the feedback delivered through the system. The paper argues for broadening the scope of telemedicine use outside the boundaries of communication between ambulance and emergency department.
OriginalsprogEngelsk
TitelProceedings of the Tenth Danish Human-Computer Interaction Research Symposium : (DHRS2010)
RedaktørerMorten Hertzum, Magnus Hansen
Antal sider4
Vol/bind132
ForlagRoskilde Universitet
Publikationsdato2010
Sider19-23
StatusUdgivet - 2010
NavnRoskilde Universitet. Computer Science. Computer Science Research Report
Nummer132
ISSN0109-9779

Emneord

  • HCI
  • telemedicin
  • brugerdrevet innovation
  • emergens
  • reflektion

Citer dette

Hansen, M. (2010). User reflection on actions in ambulance telemedicine systems. I M. Hertzum, & M. Hansen (red.), Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium: (DHRS2010) (Bind 132, s. 19-23). Roskilde Universitet. Roskilde Universitet. Computer Science. Computer Science Research Report, Nr. 132
Hansen, Magnus. / User reflection on actions in ambulance telemedicine systems. Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium: (DHRS2010). red. / Morten Hertzum ; Magnus Hansen. Bind 132 Roskilde Universitet, 2010. s. 19-23 (Roskilde Universitet. Computer Science. Computer Science Research Report; Nr. 132).
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Hansen, M 2010, User reflection on actions in ambulance telemedicine systems. i M Hertzum & M Hansen (red), Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium: (DHRS2010). bind 132, Roskilde Universitet, Roskilde Universitet. Computer Science. Computer Science Research Report, nr. 132, s. 19-23.

User reflection on actions in ambulance telemedicine systems. / Hansen, Magnus.

Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium: (DHRS2010). red. / Morten Hertzum; Magnus Hansen. Bind 132 Roskilde Universitet, 2010. s. 19-23 (Roskilde Universitet. Computer Science. Computer Science Research Report; Nr. 132).

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning

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AB - Much information is shared, interpreted and recreated between caller, emergency dispatch personnel and ambulance crew during an emergency call. This paper studies the use of reflection in the ambulance control center based on the information an ambulance crew produces during patient treatment in the ambulance. The study is based on an ethnographical single case study of a Danish ambulance control center that uses a system called “amPHI” to monitor outgoing and homebound ambulance runs from scene of injury to arrival at the emergency department. The paper finds that the control center uses the documented and shared information to support organizational learning, increase effectiveness of interaction with callers and support social practice in the control center. The reflections are a result of the health professional backgrounds of the emergency medical dispatch staff that enable them to understand and use the feedback delivered through the system. The paper argues for broadening the scope of telemedicine use outside the boundaries of communication between ambulance and emergency department.

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Hansen M. User reflection on actions in ambulance telemedicine systems. I Hertzum M, Hansen M, red., Proceedings of the Tenth Danish Human-Computer Interaction Research Symposium: (DHRS2010). Bind 132. Roskilde Universitet. 2010. s. 19-23. (Roskilde Universitet. Computer Science. Computer Science Research Report; Nr. 132).