User reflection on actions in ambulance telemedicine systems

Bidragets oversatte titel: Brugerrefleksioner i ambulance telemedicin systemer

    Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskning


    Much information is shared, interpreted and recreated between caller, emergency dispatch personnel and ambulance crew during an emergency call. This paper studies the use of reflection in the ambulance control center based on the information an ambulance crew produces during patient treatment in the ambulance. The study is based on an ethnographical single case study of a Danish ambulance control center that uses a system called “amPHI” to monitor outgoing and homebound ambulance runs from scene of injury to arrival at the emergency department. The paper finds that the control center uses the documented and shared information to support organizational learning, increase effectiveness of interaction with callers and support social practice in the control center. The reflections are a result of the health professional backgrounds of the emergency medical dispatch staff that enable them to understand and use the feedback delivered through the system. The paper argues for broadening the scope of telemedicine use outside the boundaries of communication between ambulance and emergency department.
    Bidragets oversatte titelBrugerrefleksioner i ambulance telemedicin systemer
    TitelProceedings of the Tenth Danish Human-Computer Interaction Research Symposium : (DHRS2010)
    RedaktørerMorten Hertzum, Magnus Hansen
    Antal sider4
    ForlagRoskilde Universitet
    StatusUdgivet - 2010
    NavnRoskilde Universitet. Computer Science. Computer Science Research Report


    • HCI
    • telemedicin
    • brugerdrevet innovation
    • emergens
    • reflektion

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