Balancering af tillid og kontrol: Imod et procesperspektiv

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    Resumé

    Formålet med denne artikel er at påpege at begrebsliggørelse af tillid og kontrol som interaktive processer, i modsætning til mere statiske opfattelser af de to begreber og relationerne mellem dem, giver en bedre forståelse af udfordringerne ved at balancere tillid og kontrol i organisationer. En gennemgang af litteraturen om tillid og kontrol viser at de to begreber er blevet opfattet som enten at kunne substituere eller komplementere hinanden. I kontrast hertil argumenterer artiklen for at der er behov for en eksplicit procesforståelse af relationen mellem tillid og kontrol. Mens det statiske perspektiv på tillid og kontrol betydet at balancering ses som en engangsbeslutning, fører procesperspektivet til at se balancering mellem tillid og kontrol som en løbende proces af balancering og rebalancering. For ledelsen betyder dette at problemet med at afbalancere tillid og kontrol bliver et tema, der kræver løbende opmærksomhed.
    Bidragets oversatte titelBalancering af tillid og kontrol: Imod et procesperspektiv
    OriginalsprogEngelsk
    TidsskriftSociety and Business Review
    Vol/bind5
    Udgave nummer3
    Sider (fra-til)259-269
    ISSN1746-5680
    StatusUdgivet - 2010

    Emneord

    • kontrol
    • tillid

    Citer dette

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    title = "Balancing Trust and Control: Towards a Process Perspective",
    abstract = "The purpose of this paper is to show that conceptualizing trust and control as interactively related processes, as opposed to more static conceptualizations of the two concepts and the relations between them, adds importantly towards understanding the challenges involved in balancing of trust and control in organizations. The paper examines recent literature on the conceptualization of the relation between trust and control in and between organizations. The literature review shows that trust and control has been conceptualized as either substituting or complementing each other. Further, it is found that the complementary/substitution debate calls for an explicit conceptualization of the relation between trust and control as an interactive process, in contrast to earlier conceptualizations of trust and control as two relatively static and isolated concepts. While the static perspective on trust and control made the problem of finding a balance between trust and control a once and for all decision the process perspective introduced here implies that balancing trust and control is an ongoing process of balancing and rebalancing. The implication for management is that the problem of balancing trust and control becomes an issue that deserve ongoing attention. This paper adds to the discussion on the relation between trust and control by showing that the process perspective reframes the problem of balancing trust and control. More generally, by demonstrating the importance of the process perspective on the trust and control interrelation, the paper calls for the wider use of a process perspective for researching the trust-control nexus.",
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    author = "S{\o}ren Jagd",
    year = "2010",
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    journal = "Society and Business Review",
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    Balancing Trust and Control : Towards a Process Perspective. / Jagd, Søren.

    I: Society and Business Review, Bind 5, Nr. 3, 2010, s. 259-269.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    TY - JOUR

    T1 - Balancing Trust and Control

    T2 - Towards a Process Perspective

    AU - Jagd, Søren

    PY - 2010

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    N2 - The purpose of this paper is to show that conceptualizing trust and control as interactively related processes, as opposed to more static conceptualizations of the two concepts and the relations between them, adds importantly towards understanding the challenges involved in balancing of trust and control in organizations. The paper examines recent literature on the conceptualization of the relation between trust and control in and between organizations. The literature review shows that trust and control has been conceptualized as either substituting or complementing each other. Further, it is found that the complementary/substitution debate calls for an explicit conceptualization of the relation between trust and control as an interactive process, in contrast to earlier conceptualizations of trust and control as two relatively static and isolated concepts. While the static perspective on trust and control made the problem of finding a balance between trust and control a once and for all decision the process perspective introduced here implies that balancing trust and control is an ongoing process of balancing and rebalancing. The implication for management is that the problem of balancing trust and control becomes an issue that deserve ongoing attention. This paper adds to the discussion on the relation between trust and control by showing that the process perspective reframes the problem of balancing trust and control. More generally, by demonstrating the importance of the process perspective on the trust and control interrelation, the paper calls for the wider use of a process perspective for researching the trust-control nexus.

    AB - The purpose of this paper is to show that conceptualizing trust and control as interactively related processes, as opposed to more static conceptualizations of the two concepts and the relations between them, adds importantly towards understanding the challenges involved in balancing of trust and control in organizations. The paper examines recent literature on the conceptualization of the relation between trust and control in and between organizations. The literature review shows that trust and control has been conceptualized as either substituting or complementing each other. Further, it is found that the complementary/substitution debate calls for an explicit conceptualization of the relation between trust and control as an interactive process, in contrast to earlier conceptualizations of trust and control as two relatively static and isolated concepts. While the static perspective on trust and control made the problem of finding a balance between trust and control a once and for all decision the process perspective introduced here implies that balancing trust and control is an ongoing process of balancing and rebalancing. The implication for management is that the problem of balancing trust and control becomes an issue that deserve ongoing attention. This paper adds to the discussion on the relation between trust and control by showing that the process perspective reframes the problem of balancing trust and control. More generally, by demonstrating the importance of the process perspective on the trust and control interrelation, the paper calls for the wider use of a process perspective for researching the trust-control nexus.

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    KW - tillid

    KW - Trust

    KW - Control

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