Affective responses in service encounters

the emotional content in narratives of critical incidents

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskning

    OriginalsprogEngelsk
    TidsskriftJournal of Economic Psychology
    Udgave nummer22
    Sider (fra-til)359-376
    ISSN0167-4870
    StatusUdgivet - 2001

    Citer dette

    @article{b0a1dbc0aba611db8289000ea68e967b,
    title = "Affective responses in service encounters: the emotional content in narratives of critical incidents",
    author = "Jan Mattsson",
    year = "2001",
    language = "English",
    pages = "359--376",
    journal = "Journal of Economic Psychology",
    issn = "0167-4870",
    publisher = "Elsevier BV",
    number = "22",

    }

    Affective responses in service encounters : the emotional content in narratives of critical incidents. / Mattsson, Jan.

    I: Journal of Economic Psychology, Nr. 22, 2001, s. 359-376.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskning

    TY - JOUR

    T1 - Affective responses in service encounters

    T2 - the emotional content in narratives of critical incidents

    AU - Mattsson, Jan

    PY - 2001

    Y1 - 2001

    M3 - Journal article

    SP - 359

    EP - 376

    JO - Journal of Economic Psychology

    JF - Journal of Economic Psychology

    SN - 0167-4870

    IS - 22

    ER -