Affective responses in service encounters: the emotional content in narratives of critical incidents

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning

Originalsprog	Engelsk
Tidsskrift	Journal of Economic Psychology
Udgave nummer	22
Sider (fra-til)	359-376
ISSN	0167-4870
Status	Udgivet - 2001

Citer dette

@article{b0a1dbc0aba611db8289000ea68e967b,

title = "Affective responses in service encounters: the emotional content in narratives of critical incidents",

author = "Jan Mattsson",

year = "2001",

language = "English",

pages = "359--376",

journal = "Journal of Economic Psychology",

issn = "0167-4870",

publisher = "Elsevier BV",

number = "22",

}