A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Mika  Yasuoka; Yuki Taoka; Momoko Nakatani; Nana Hamaguchi; Shigeki Saito

A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Mika Yasuoka^*, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

^*Corresponding author

Institut for Mennesker og Teknologi

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.

Originalsprog	Engelsk
Titel	SERVDES 2023 : Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023
Redaktører	Carla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
Forlag	Linköping University
Publikationsdato	2023
Sider	1499-1516
ISBN (Trykt)	978-91-8075-476-7
Status	Udgivet - 2023
Begivenhed	Service Design and Innovation Conference: Entanglements and Flows Service Encounters and Meanings - Rio De Janeiro, Brasilien Varighed: 11 jul. 2023 → 14 jul. 2023 https://servdes2023.org/

Konference

Konference	Service Design and Innovation Conference
Land/Område	Brasilien
By	Rio De Janeiro
Periode	11/07/2023 → 14/07/2023
Internetadresse	https://servdes2023.org/

Navn	Linköping Electronic Conference Proceedings
Nummer	203
ISSN	1650-3686

Link til dokument

A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-designForlagets udgivne version, 437 KBLicens: CC BY

DLab: Establishing a method for building future narratives to increase stakeholders' commitment to future scenarios by connecting human and information technology
Jensen, M. Y. (Projektdeltager) & Nakatani, M. (Projektdeltager)
01/08/2021 → 31/03/2023
Projekter: Projekt › Forskning

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Yasuoka, M., Taoka, Y., Nakatani, M., Hamaguchi, N., & Saito, S. (2023). A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design. I C. Cipolla, C. Mont’Alvão, L. Farias, & M. Quaresma (red.), SERVDES 2023: Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023 (s. 1499-1516). Linköping University.

Yasuoka, Mika ; Taoka, Yuki ; Nakatani, Momoko et al. / A systematic literature review on utilisation of behavioural data in service design : Unexplored potentials on data utilisation on co-design. SERVDES 2023: Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023. red. / Carla Cipolla ; Claudia Mont’Alvão ; Larissa Farias ; Manuela Quaresma. Linköping University, 2023. s. 1499-1516 (Linköping Electronic Conference Proceedings; Nr. 203).

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title = "A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design",

abstract = "This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.",

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booktitle = "SERVDES 2023",

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note = "Service Design and Innovation Conference : Entanglements and Flows Service Encounters and Meanings, ServDes 2023 ; Conference date: 11-07-2023 Through 14-07-2023",

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Yasuoka, M, Taoka, Y, Nakatani, M, Hamaguchi, N & Saito, S 2023, A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design. i C Cipolla, C Mont’Alvão, L Farias & M Quaresma (red), SERVDES 2023: Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023. Linköping University, Linköping Electronic Conference Proceedings, nr. 203, s. 1499-1516, Service Design and Innovation Conference, Rio De Janeiro, Brasilien, 11/07/2023.

A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design. / Yasuoka, Mika ; Taoka, Yuki; Nakatani, Momoko et al.
SERVDES 2023: Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023. red. / Carla Cipolla; Claudia Mont’Alvão; Larissa Farias; Manuela Quaresma. Linköping University, 2023. s. 1499-1516 (Linköping Electronic Conference Proceedings; Nr. 203).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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AU - Saito, Shigeki

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AB - This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.

KW - literature Review

KW - Service Design

KW - Behaviour Data

KW - Data-driven research

KW - Co-design

KW - Sensors

KW - IoT

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SN - 978-91-8075-476-7

T3 - Linköping Electronic Conference Proceedings

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Yasuoka M, Taoka Y, Nakatani M, Hamaguchi N, Saito S. A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design. I Cipolla C, Mont’Alvão C, Farias L, Quaresma M, red., SERVDES 2023: Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023. Linköping University. 2023. s. 1499-1516. (Linköping Electronic Conference Proceedings; Nr. 203).

A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Abstract

Konference

Link til dokument

Projekter

DLab: Establishing a method for building future narratives to increase stakeholders' commitment to future scenarios by connecting human and information technology

Citer dette