A systematic literature review on utilisation of behavioural data in service design: Unexplored potentials on data utilisation on co-design

Mika Yasuoka*, Yuki Taoka, Momoko Nakatani, Nana Hamaguchi, Shigeki Saito

*Corresponding author

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstract

This study provides a systematic literature review, investigating current uses and application of behavioural data in services design process. The results show a predominance of data usage either on product design process by professional designers or on personal reflection by service users, and more importantly, there is a large gap in what designers and users can benefit from data. The paper argues that such a gap limits the potentials of data in service design and highlights the importance of co-design between designers and users within data-driven design.
OriginalsprogEngelsk
TitelSERVDES 2023 : Entanglements and Flows Service Encounters and Meanings. Conference Proceedings. Rio de Janeiro, Brazil 11-14th July 2023
RedaktørerCarla Cipolla, Claudia Mont’Alvão, Larissa Farias, Manuela Quaresma
ForlagLinköping University
Publikationsdato2023
Sider1499-1516
ISBN (Trykt)978-91-8075-476-7
StatusUdgivet - 2023
BegivenhedService Design and Innovation Conference: Entanglements and Flows Service Encounters and Meanings - Rio De Janeiro, Brasilien
Varighed: 11 jul. 202314 jul. 2023
https://servdes2023.org/

Konference

KonferenceService Design and Innovation Conference
Land/OmrådeBrasilien
ByRio De Janeiro
Periode11/07/202314/07/2023
Internetadresse
NavnLinköping Electronic Conference Proceedings
Nummer203
ISSN1650-3686

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