A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters

Publikation: Bidrag til konferencePaperForskningpeer review

Resumé

In this paper, we develop and test a survey instrument that aims at estimating the experiential value of employee-tourist encounters in destination-based tourism companies, as well as the characteristics of encounters that affect such experiential value. We suggest that such an instrument can inform research as well as tourist organisations about how to facilitate employee-tourist encounters that create experiential value for tourists and subsequently affect tourists’ memory of experiences. This knowledge is crucial for tourism companies that aim at creating experiential value for their visitors, rather than simply delivering service quality.
In this paper, we develop and test a survey instrument that aims at estimating the experiential value of employee-tourist encounters in destination-based tourism companies, as well as the characteristics of encounters that affect such experiential value. We suggest that such an instrument can inform research as well as tourist organisations about how to facilitate employee-tourist encounters that create experiential value for tourists and subsequently affect tourists’ memory of experiences. This knowledge is crucial for tourism companies that aim at creating experiential value for their visitors, rather than simply delivering service quality.

Konference

KonferenceRESER Annual Conference in Bilbao, Spain
Nummer27
LandSpanien
ByBilbao
Periode07/09/201709/09/2017
Internetadresse

Citer dette

Mattsson, J., Sørensen, F., Jensen, J. F., & Barnes, S. (2017). A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters. Afhandling præsenteret på RESER Annual Conference in Bilbao, Spain, Bilbao, Spanien.
Mattsson, Jan ; Sørensen, Flemming ; Jensen, Jens Friis ; Barnes, Stuart. / A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters. Afhandling præsenteret på RESER Annual Conference in Bilbao, Spain, Bilbao, Spanien.8 s.
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Mattsson, J, Sørensen, F, Jensen, JF & Barnes, S 2017, 'A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters' Paper fremlagt ved RESER Annual Conference in Bilbao, Spain, Bilbao, Spanien, 07/09/2017 - 09/09/2017, .

A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters. / Mattsson, Jan; Sørensen, Flemming; Jensen, Jens Friis; Barnes, Stuart.

2017. Afhandling præsenteret på RESER Annual Conference in Bilbao, Spain, Bilbao, Spanien.

Publikation: Bidrag til konferencePaperForskningpeer review

TY - CONF

T1 - A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters

AU - Mattsson,Jan

AU - Sørensen,Flemming

AU - Jensen,Jens Friis

AU - Barnes,Stuart

PY - 2017

Y1 - 2017

N2 - In this paper, we develop and test a survey instrument that aims at estimating the experiential value of employee-tourist encounters in destination-based tourism companies, as well as the characteristics of encounters that affect such experiential value. We suggest that such an instrument can inform research as well as tourist organisations about how to facilitate employee-tourist encounters that create experiential value for tourists and subsequently affect tourists’ memory of experiences. This knowledge is crucial for tourism companies that aim at creating experiential value for their visitors, rather than simply delivering service quality.

AB - In this paper, we develop and test a survey instrument that aims at estimating the experiential value of employee-tourist encounters in destination-based tourism companies, as well as the characteristics of encounters that affect such experiential value. We suggest that such an instrument can inform research as well as tourist organisations about how to facilitate employee-tourist encounters that create experiential value for tourists and subsequently affect tourists’ memory of experiences. This knowledge is crucial for tourism companies that aim at creating experiential value for their visitors, rather than simply delivering service quality.

M3 - Paper

ER -

Mattsson J, Sørensen F, Jensen JF, Barnes S. A Survey Instrument for Measuring the Experiential Value of Employee-Tourist Encounters. 2017. Afhandling præsenteret på RESER Annual Conference in Bilbao, Spain, Bilbao, Spanien.