A cross-cultural study of how usability professionals experience the usability of everyday systems

Yun Jiang, Xianghong Sun, Huiyang Li, Pradeep Yammiyavar, Jyoti Kumar, Morten Hertzum, Kasper Anders Søren Hornbæk, Qingxin Shi, Torkil Clemmensen

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.
OriginalsprogEngelsk
TitelIEA2009 : Proceedings of the 17th World Congress on Ergonomics
RedaktørerXianghong Sun, Yan Ge
Antal sider6
ForlagInternational Ergonomics Association
Publikationsdato2009
StatusUdgivet - 2009
BegivenhedIEA2009 - Beijing, Kina
Varighed: 9 aug. 200914 aug. 2009
Konferencens nummer: 17

Konference

KonferenceIEA2009
Nummer17
LandKina
ByBeijing
Periode09/08/200914/08/2009

Citer dette

Jiang, Y., Sun, X., Li, H., Yammiyavar, P., Kumar, J., Hertzum, M., ... Clemmensen, T. (2009). A cross-cultural study of how usability professionals experience the usability of everyday systems. I X. Sun, & Y. Ge (red.), IEA2009: Proceedings of the 17th World Congress on Ergonomics International Ergonomics Association.
Jiang, Yun ; Sun, Xianghong ; Li, Huiyang ; Yammiyavar, Pradeep ; Kumar, Jyoti ; Hertzum, Morten ; Hornbæk, Kasper Anders Søren ; Shi, Qingxin ; Clemmensen, Torkil. / A cross-cultural study of how usability professionals experience the usability of everyday systems. IEA2009: Proceedings of the 17th World Congress on Ergonomics. red. / Xianghong Sun ; Yan Ge. International Ergonomics Association, 2009.
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abstract = "Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.",
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Jiang, Y, Sun, X, Li, H, Yammiyavar, P, Kumar, J, Hertzum, M, Hornbæk, KAS, Shi, Q & Clemmensen, T 2009, A cross-cultural study of how usability professionals experience the usability of everyday systems. i X Sun & Y Ge (red), IEA2009: Proceedings of the 17th World Congress on Ergonomics. International Ergonomics Association, IEA2009, Beijing, Kina, 09/08/2009.

A cross-cultural study of how usability professionals experience the usability of everyday systems. / Jiang, Yun; Sun, Xianghong; Li, Huiyang; Yammiyavar, Pradeep; Kumar, Jyoti; Hertzum, Morten; Hornbæk, Kasper Anders Søren; Shi, Qingxin; Clemmensen, Torkil.

IEA2009: Proceedings of the 17th World Congress on Ergonomics. red. / Xianghong Sun; Yan Ge. International Ergonomics Association, 2009.

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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AU - Jiang, Yun

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AU - Yammiyavar, Pradeep

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AU - Hertzum, Morten

AU - Hornbæk, Kasper Anders Søren

AU - Shi, Qingxin

AU - Clemmensen, Torkil

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N2 - Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.

AB - Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.

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Jiang Y, Sun X, Li H, Yammiyavar P, Kumar J, Hertzum M et al. A cross-cultural study of how usability professionals experience the usability of everyday systems. I Sun X, Ge Y, red., IEA2009: Proceedings of the 17th World Congress on Ergonomics. International Ergonomics Association. 2009