A cross-cultural study of how usability professionals experience the usability of everyday systems

Yun Jiang, Xianghong Sun, Huiyang Li, Pradeep Yammiyavar, Jyoti Kumar, Morten Hertzum, Kasper Anders Søren Hornbæk, Qingxin Shi, Torkil Clemmensen

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


    Culture influences many aspects of the design and use of computer systems; understanding better this influence on their own thinking may benefit usability professionals who do cross-cultural usability work. Using Kelly's notion of personal constructs, we focus on one mediator of culture: how individuals interpret the world in terms of their own set of constructs. We conducted 24 repertory-grid interviews with Chinese, Danish, and Indian usability professionals about their experience with systems they use often. The results show that while fun seems important to all the usability professionals in the study, their understanding of fun systems differs across cultural backgrounds. Also, easy-to-use and useful systems are perceived as being similar or different depending on the usability professional's cultural background. Most other cross-cultural differences relate to categories of construct not included in conventional usability definitions.
    TitelIEA2009 : Proceedings of the 17th World Congress on Ergonomics
    RedaktørerXianghong Sun, Yan Ge
    Antal sider6
    ForlagInternational Ergonomics Association
    StatusUdgivet - 2009
    BegivenhedIEA2009 - Beijing, Kina
    Varighed: 9 aug. 200914 aug. 2009
    Konferencens nummer: 17


    • Cultural Usability

      Hertzum, M., Clemmensen, T., Yammiyavar, P., Sun, X., Nielsen, L., Kumar, J., Plocher, T., Jacobsen, N. E., Shi, Q. & Hornbæk, K.

      Det Frie Forskningsråd


      Projekter: ProjektForskning

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