Innovation in Service and Experience, in short ISE, is a research group in the Department of Social Sciences and Business at Roskilde University. Innovation in Services and Experience (ISE) was a prioritised area in the Department of Communication, Business and information Technologies (CBIT) 2012-14.


Research area

The research area is how the innovation approach, including entrepreneurship, can be used to understand and develop practices in companies and other organizations, the society and the economy. The group often carries out research in collaboration with practitioners in a joint learning and research process. The group has a particular focus on service industries and the experience economy (including tourism, creative industries, food industries) and public-private collaboration, as well as service innovation related to public services. Innovation is a concept that can be used theoretically and empirically to understand change and development processes. The research also focuses on the IT development as a carrier of innovation. Currently new developments in business and society emphasize service, experience, increased innovation and use of IT and new forms of organising and carrying out economic activities. Actual economic and industrial policy emphasizes innovation and entrepreneurship.


Focus on:

– Service innovation

– Experiences

– Tourism

– Digitalization

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A living lab logic for public sector innovation: the case of European living labs

Hansen, A. V. & Fuglsang, L., 30 jan. 2020.

Publikation: KonferencebidragPaperForskningpeer review

Artefact appropriation in facilitated modelling: An adaptive structuration theory approach

Tavella, E., Papadopoulos, T. & Paroutis, S., 2020, I : Journal of the Operational Research Society.

Publikation: Bidrag til tidsskriftTidsskriftartikel

Åben adgang

Bridging public and private innovation patterns

Fuglsang, L. & Møller, J. K., 2020, Handbook on Hybrid Organisations. Billis, D. & Rochester, C. (red.). Cheltenham: Edward Elgar Publishing, s. 151-168 18 s.

Publikation: Bidrag til bog/antologi/rapportBidrag til bog/antologiForskningpeer review



Economics and ethics of a sustainable passenger mass policy

Jørgensen, M. T., Tolkach, D., Pratt, S., Masiero, L. & Schuckert, M.


Projekter: ProjektForskning


2nd International Conference of Critical Tourism Studies

Matias Thuen Jørgensen (Deltager)


Aktivitet: Deltagelse i eller arrangering af en begivenhedOrganisation og deltagelse i konference

Morten Thomsen Højsgaard

John Damm Scheuer (Vært)

17 feb. 2020

Aktivitet: Vært for en besøgendeVært for en akademisk besøgende


Sorø Kommunes Digitale Tænketank

John Damm Scheuer (Konsulent)

1 jan. 202031 dec. 2020

Aktivitet: Rådgivning


The tourists nobody wants

Matias Thuen Jørgensen


1 element af Mediedækning


Podcast: At lede efter drømme......

John Damm Scheuer


1 element af Mediedækning



Matias Thuen Jørgensen


1 element af Mediedækning